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Problem with booking flight

On 2/2/2020 I called the 800# for Air France to book a flight. I was given a price of 668.26. My credit card statement shows I was charged in Euro which is 742.60. When I call the very same 800# a US agent says that I booked it with the Rome office which I was not aware of. Because this was booked in Rome no one in the US can change this I was told I have to call Rome!! Is this not all the same company? Why was I not informed during my original call that I was booking in Euro and not in American dollars and why would I do that knowing it would cost more? It is terrible that no US agent can correct this for me or at least call Rome to straighten this out since I was not informed at the original call? This is craziness!!

Posted by
123 posts

Did you not get an email right after booking with your confirmation/receipt? Most airlines too give 24 hours to cancel if something is wrong/an error was made. It being 18 days past, it's harder to cancel/rebook at a cheaper price unless you bought a refundable ticket.

That is a benefit of booking it online instead of over the phone, you can see everything before making the purchase.

Sounds like you didn't realize the prize given was in Euro's, and not USD. This should be assumed when dealing with a company's headquarters in Europe and deals in the Euro. Just like if someone in France called American Airlines, they would be booking in USD. If that is the flight you wanted, i wouldn't worry and just enjoy your trip :)

Sorry about your euro/dollars issue :(

Posted by
850 posts

My guess is that the 668.26 was the price in euro, and the price you paid was what that is in dollars. Nothing odd about that.
Probably it also included a fee for calling rather than using the website.

Posted by
20600 posts

I am missing something. The cost is the same. If the price had been quoted in dollars it would have been $742.60. Or are you suggesting that the ticket should have been $668.26. It is odd but something is missing from the story.

Posted by
16 posts

Where did you get the first 800 number you called? And are you sure you called the exact same number on your second call? If you got the first 800 number from an internet search, then you probably did somehow find the number for the AF European offices.

Posted by
443 posts

Did you try calling Rome already and what did they say?
You might have an international transaction fee coming unless your card does not do that.

Posted by
2452 posts

I'm still trying to figure out what the big deal is (2 1 2 weeks after the fact). Surely the OP doesn't think the USD is at par with the euro? I've no idea what the exchange rate was that far back, but at today's rate, the numbers add up when you add the CC company's conversion fee. I'm also not sure why one would expect every phone number to originate in the US, especially when dealing with a company based in Europe. This sounds like a mistake made by someone totally unfamiliar with international travel. Perhaps next time the OP can find a more experienced friend or a travel agent to help them. Or a grandson to help them with internet use.

Posted by
6141 posts

I am puzzled by how one time you reach the AF office in Rome and another time you reach AF in the US while calling the same number. Did you get an explanation for that?

Presumably you want to be billed $668USD, not 668 euro. I doubt you will get a 'refund' of the difference. My guess is the best you can hope for is to have your ticket(s) cancelled and get a refund ( without penalty) and get to start shopping from the beginning again. Is there better fare now for your trip than what you have paid?

Posted by
1528 posts

Today's rates show 742.60 Dollars= 688.35 Euros

Are you sure you are being charged in Euros?

Sounds to me like you were quoted a price in Euros then charged in Dollars.

Next time book it yourself online.

Posted by
850 posts

The OP has been answering questions here by adding to the ABOUT section of her profile.

Posted by
850 posts

I'm sorry you weren't aware you were being quoted the euro price, but you were not charged MORE because of that. When I buy things in Europe, or on a Europe-based site, I always ask to be charged in euro because my CC does not charge a conversion fee.

The flight was a bit more expensive than you originally thought, but as said above, buying online avoids confusion.

Posted by
2452 posts

Apparently the OP is completely new to the concept of posting on internet websites. She continues to post in the wrong place. I am finding it easier and easier to see why the OP has apparently run into so many problems, but harder and harder to believe she has as much experience as she claims, but cannot figure out payments in foreign currency.

"The credit card says euro and conversion from 669. American dollars. "

OP, make up your mind. Was the 669 USD or Euros?? You appear unable to appreciate the conversion difference. Currently €669 = $721.88 (US) However $669 (US) = €620. So which is it?

Posted by
20600 posts

I kind of agree with CJean and really doubt anything she has posted as being accurate. Lots of confusion so who knows where it was booked and under what conditions. 800 numbers are only good in the US. So her call would have to have been redirected. So how did she get to a Rome office? It it was a Rome office most likely they would have responded in Italian so that should be a clue. What number exactly did you call? I tested the number, from the web site, twice and it went directly to a very good English speaking operator -- assume in the US. The structure here is pretty straight forward, so posting in the About Me section takes some effort getting to. As I posted earlier, we are missing something. Maybe a lot.