Here's another vote for the Circumvesuviana, at all the stations I've been to, they have automatic ticket machines that take cash or credit cards--but the scanners/ticket validator that you use to get through the gates may or may not be working--but, every station I've used is manned with a live person at the counter who can let you through/sell you a ticket and generally be helpful as needed.
I've done Pompeii and Herculaneum both with Rick Steves audio tour and a small group tour... I'll be honest, at one of those sites I actually stayed behind after the tour guide was done, and did the Rick Steve's tour. I did not just hire some rando at the entrance, I booked ahead with one of the recommended guides, but I was not feeling it. I felt that it was easier for me and the way I like to move through a largely-crowded site to go with Rick and do things at my own pace. The phone signal was excellent at the site, so if I wanted to look at anything on line, it was an easy google to see any additional pictures/recreations and even YouTube videos if I wanted more information.
If you really are more of a self-guided person, that's how I'd roll. There are other places where I really liked having a tour guide---like a walking tour of a historical city center where I might miss something that was right there, but I blew right past it--but there's just so much information, maps, etc., available for this site, unless you're getting some after/before hours-behind the scenes-fully customized situation, I think you'll do very well on your own.