We were in Florence/Firenze, Italy in September and got a parking ticket. Apparently, we were in a bus lane (mind you, there were no signs or colored curbs and people were parked in front of us and behind us...but alas, I digress). The guy at Hertz told us (we asked him to translate, since the ticket is, understandably, in Italian) that we had 60 days to pay and we could do so online. Well, we're still within that 60 day period, and I just went to try to pay it online, and it turns out that in order to pay online, you have to do so within 10 days (which really doesn't seem to be anywhere on the ticket). The sixty days that he was referring to, was actually to contest the ticket. Apparently, we did something wrong, unknowingly, and I read some other posts about how hard it is to fight tickets in Italy...so I'm not even going to bother. So, do I just wait for them to track me down now, via Hertz, and pay an additional administration fee, since they won't allow me to pay online?
BTW-Other than this little confusion about our parking ticket (which is ultimately OUR responsibility, not theirs), Hertz was great. We ended up needing to change our pick up location and our drop off location and they were very accommodating and didn't charge us anything extra!