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On-line booking for Florence museums

I went to the website to book reservations for both the Uffizi and Accademia museums. After some difficulty negotiating the pages I think I arranged reservations and received a 10 digit alpha-numeric number I believe is a confirmation number. However there are no instructions how to use this. Has anyone used this service and how does it work. Do we use the number to pick up tickets at the museum on the day of the visit? Does the one number work for both museums? If we are paying cash for the tickets and reservations why do they ask for your credit card number (mine has never been billed)? How can I confirm that I actually have reservations (no answer to e-mail and phone lines closed or busy)? The travel consultants here have no idea how to use this system and referred me to the Italian Tourist office in NY and they have never heard of the web site and advised against trying to reserve there. Any help is appreciated since I am leaving in less than 4 weeks.

Posted by
151 posts

James, I don't know if this will help, but our experience was a little different than yours. We also booked reservations for both these museums at the website, but charged the tickets to our credit card rather than paying cash. At the end of the process, the website said (in English) that our purchase was complete and that we would receive payment confirmation along with our voucher by e-mail within 3 working days. We did receive 2 separate emails 2 days later - one for the Uffizi and one for Accademia. These emails apparently are the vouchers which we need to bring with us. The emails did not come from "" but from "[email protected]" They originally went straight into our junk mail folder, so you may want to look there if you haven't already done so. Each email (and therefore reservation) has it's own reservation code, and they are 6 digits long, not 10. Our credit card was billed the same day as we made our reservations, so you may be right to be concerned. I would keep calling or ask your Florence hotel to help you out. Or, if you are braver than me, consider the fact that your credit card has not been billed as a sign that the process didn't work and try it all over again. Best of luck.

Posted by
2 posts

Barbara, you're a trip saver. Thank you, thank you. With your information it seemed obvious that my first attempt at reservations had not worked so I went back and reordered tickets with my credit card and I received the message that my purchase was complete. It also indicated that the confirmation and vouchers would arrive by e-mail in 3 days, just as you said. Thanks again. Even the travel consultants here did not know that information.