Need help with Scrovegni Chapel Reservations

If I remember correctly, when you pull up the schedule from which you choose your entry time, the number of available slots that remain for each is shown. If there there are enough slots, why don’t you make two separate purchases? Doing one right after the other, it seems doubtful that all the other slots would suddenly be sold out. I hope you are as lucky as I was. When I went, I was the only person who reserved my time time slot. Wow!

Since I’m returning in October with a friend, I decided to take a closer look at the problem. After you get to the page where you select the entry time, on the subsequent page, enter 2 in the ticket amount. Click “Next step.” 1 reservation block will be filled out, the lower one will not. Click on “Pick a code” on that line. Choose the number that has not yet been used. Then hit “Next Step” and it’ll take you to the shopping cart that will list the reserved entry times for each ticket purchased. VOILA!

Thanks, Phillip, for this valiant rescue effort! -- but I am not finding the screens appearing in the order you describe. Once I pick the time for the first card, the next screen allows me to choose the number of tickets, but the options are 1 and None. That part really mystifies me. I can only choose one ticket. THEN I get to choose a code. I can choose either of the codes from one of the Padova cards, but whichever one I choose first, it seems to eliminate that time slot for the next ticket. When I go back to my cart, I can see that whichever card I choose, the code is displayed at the top of the screen where you select a time slot. So, the time slot selection is automatically tied to the correct code, the unused one. But the time slots exclude the one previously chosen. I tried to call the Chapel 3x this morning, and after a brief English message which is truncated in mid-sentence, the recording continues with 30 seconds of Italian ( Greek, to me) and the call is suddenly terminated automatically.
Is there a way to insert a photo? If so, I can show you screen shots of what I'm seeing.
I shudder to think what would happen if I were trying to reserve for a family of five or six for a time slot tomorrow!

Virginia, I suggest trying a different browser (such as Chrome instead of Internet Explorer). If that doesn't work, try using a tablet computer instead of a desktop (or vice versa). Occasionally such techniques work because the problem website hasn't been optimized for the platform you originally used.

Virginia, I went back again and had no problem getting to the page showing the separate reserved times. You first have to choose 2 subscriptions, enter the captcha code and click “Buy.” You should now see two cards listed with different ticket codes. Click on “Book Event” on either card, do not enter anything in the check boxes to the left. Now you should get the calendar page. Choose your date and entry time. On the following page choose 2 in the Ticket Amount” box, click “Next Step.” Now say a short prayer. You should see a “seat Request Summary” with two lines, one of which should have one of your ticket codes already filled in. Click on “Pick a Code” and you should get a pop up window that shows both of your ticket codes. Choose the one that has not been used. That should populate the empty box. Click “Next Step” and you should get the page showing both tickets, each with the entry date/time. Then click the confirmation box on the lower left of the screen, and then the “Confirm” button on the lower right side. You should then get the payment page. I’ve done this on an iPad. As a craven suggested, maybe there’s a problem with the particular browser you’re using. Let me know if your prayer is answered.😇

Thanks again, everyone. It’s so wonderful to have a caring community to help. and I can imagine these steps working, but on my iPad I can’t follow these steps exactly; I’m wondering if i should just try on my computer. I’ll let you know what happens.

Thought I'd give the outcome to help others. I didn't succeed in booking online. I finally got through on the reservations phone number. All the other times I called the number, the call was disconnected. Since I couldn't understand the Italian message that preceded the termination of the call, I was never sure why. Today I got up earlier (6amCST) and I got through.
In conversation with the agent I discovered that, ironically, the two time slots I had been interested in were both almost completely booked. Each had only one place. So when I tried to reserve two tickets for either time slot, I could get the first place and not the second. I hadn't expected this since I was 3 weeks out when I started the process. So don't necessarily wait til just a few days before, and I guess that particularly applies in summer( we'll be going in June) . If you have a particular slot you want, try to get it early. I was able to get two reservations for the time slot before OR the time slot after the times I wanted. If, in doing it online I had thought to try a greater variety of slots, I probably would have spared myself some grief! Thanks again to all those who helped me! I'm so excited to have this task complete.

Great! It is SO worth seeing.