I purchased tickets through the official websites for "b tickets" for the Uffizi and Accademia. I was charged for the tickets but never received any confirmation or voucher emails stating my dates and times. I have sent an email to help@ bassilichi.it. I haven't heard back. My next step is to call. Anyone with this experience?
Posted by
Minnesota 🎒
16686 posts
Linday, have you checked your junk/spam mail folder? I'm not sure it'll be the case for you but multiple posters have reported having their vouchers/confirmations for Italian attraction tickets/tours end up there.
Posted by
OP
4 posts
Thanks for answering. I thought of that and checked spam but no results. Since you mentioned that others found theirs there I'm going to check again. Thank you.
Posted by
23 posts
Weird. You do need to show proof of the reservation/payment at both venues in order to exchange for tickets. I can't remember if this was a separate e-mail or just the printout of the payment.
Posted by
30 posts
We just returned from two weeks in Italy including Florence. I received an email confirmation for our Uffizi and Academia tickets but not anything with an actual voucher or tickets. I emailed them at the same address you used and received a reply the next day. They stated we should just use the confirmation email to pick up tickets which did work. I would recommend you try sending another email if you never received even a confirmation email.
Posted by
OP
4 posts
This is what I got. Did yours look like this?
Merchant Web Site: HTTPS://WEBSHOP.B-TICKET.COM/WEBSHOP/
Order Number: 8786768
Date Time: 2019-09-11 02:26:05
Payment Gateway Order code: 236089290240292540
Payment Gateway Transaction code: 496945720260292543
Amount: EUR 32.00
Brand: VISA
Authorization Code: 08166C
Posted by
Spokane, WA
477 posts
Just curious, did you set up an account with bassilichi.it ? That was where my Order Confirmation came from via email. This is what I received.
You have booked 1 ticket/s:
Galleria dell'Accademia, Sat 19.10.2019
Ticket details: Entrance: 17:00 - 17:15 16,00 EUR ( Intero/Full )
Delivery Option: Pickup of tickets on the spot 0,00 EUR Total amount: 16,00 EUR, paid with Mastercard Thank you for using this service. We hope you enjoy the visit.
Come to the ticket office with this voucher and some identification (for reduced-price or free of charge tickets) no more than 15 minutes prior to the time of entry. In case of problems, please contact the Customer Support: [email protected]
Posted by
OP
4 posts
I didn't get that at all, which explains everything. I think I went to their site and it said I had no tickets. I'll try again. Thank you so much.