I bought Colosseum Underground/Belvedere 90 minute tour tickets for Tuesday, September 24, 2019 from the official Coopculture website. For reasons explained below, I ended up with two tickets for the morning and two for the afternoon. I only needed a total of two tickets. I've tried contacted Coopculture a few times, but haven't gotten an answer. Their website says no refunds (even though I tried to return them the day I purchased them, which was the day they became available in late May). The tickets themselves (pdf files, one page each) do not have my name on them, but the confirmation email did. I'm not sure if the email is needed to get in. My questions:
- Does anyone know if I can sell my two extra tickets to a random stranger while in Rome? I'm sure I could find someone to actually buy the tickets, but want to be sure those people would be able to use them and would prefer to not have to show up just in case they can't (to refund their money).
- Does anyone know if a person needs to present the confirmation and/or identification, or are only the tickets needed to get it onto the tour?
Here's info on the horrible process I underwent to get the tickets, in case you are interested:
By mid-May, the Coopculture website said what day tickets would become available for sale. They went on sale at 7 am in my time zone. I was on my computer and my cell phone, ready to buy, at 7:00 am. It took 90 minutes before I could buy tickets, because the website kept crashing and was incredibly slow. My husband had the same issue and was not able to buy tickets before I finally had success. It looks like they put 7 tickets out for each time slot (every 20 minutes). A person can buy up to 6 tickets for each time slot. I only saw 7 tickets available for one time slot, once, over the three days I was looking for. The first time I could actually get the calendar to open, some time slots were sold out and all the rest of the time slots only had 1 ticket left (the 7 came up later). I really wanted early morning tickets, but they were sold out so I bought two for the afternoon (1:05 and 1:25; could not get two at the same time). The purchasing process was painful because although I bought the tour in English and website had been in English, it suddenly went to Italian. It also crashed during the process. Once I finally had two tickets, I left the website. 30 minutes later, I decided to check again to see if they were completely sold out. I saw that now 2 tickets were available in the early morning (not together; separated by 20 minutes). I bought them hoping I could return the two I'd bought earlier and if not, figuring I'd just eat the cost. It was worth it to me so I could do the early tour. Each ticket was 29 Euros.