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Made Academia reservation online but using Firenze card

Hi. I made a reservation online for the Academia, but later read somewhere that Firenze Card users must make reservations for the Uffizi and Academia over the phone. I called the ticket office to confirm this, and was told that it must be done via phone in order to link the reservation to a Firenze card. I was given a reservation confirmation # and instructed to provide that information and FC at the counter to receive a ticket to enter.

My original (online) reservation was for early in the morning. The earliest I could get for the new reservation was noon.

Does anyone know if they do, or do not honor online reservations for FC users?

Posted by
17001 posts

I'd pretty much assume that you need to follow the instructions on the Firenzecard website for a valid Uffizi and Accademia reservation:

Scroll down to "How to book entry to the Uffizi Gallery and Galleria dell'Accademia with Firenzecard?"
https://www.firenzecard.it/en/faqs

Online isn't one of the three booking options they provide so I would guess that they wouldn't honor that earlier reservation. If your new reservation, booked over the phone, is noon, that's when you'll be admitted.