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Last Supper in Milan, is it all in hands of illegal resellers??

Our small group is planning to be in Milan on the 8th of February, and we were very much excited about an opportunity to visit Last Supper there.
I started exploring the possibility of booking a visit in early December, but every time there was a warning that "the sales of tickets for February are not open yet". OK, I said and called them to ask about on what DATE the sales will be open. The answer was... unexpected. I was told that they are not going to tell the date of opening sales and suggested that I CHECK EVERY DAY on their website when this moment comes. What a strange thing. As if we have nothing to do but check on the website of Last Supper every day?.. Anyway, on 20th December I checked the site, and -- BINGO!!! - the sales were opened. Just to let you know they opened the sales on 19th of December. But after one day after opening sales, ALL tickets were GONE all at once. Not a single date, not a single hour of availability. All of February is gone in less than a day!!!
I felt like something was going on. Not legal. I googled the availability of tickets on the Internet and found TONS of availability for February on several sites, including Viator.com.
Now everything has become much more clear. All the tickets are being bought PROMPTLY by vendors at a price of euro 16,00 per ticket (they are probably aware of the exact date and time of sales opening, and just send the requests for all possible dates and timings...) and then sold to tourists at a price that ranges from 55 to 75 euros.
The tickets have to be booked with a NAME, but it is not a problem because the name can be changed one day before a visit!!!
That means that all tickets can be easily bought in advance and SOLD at a TRIPLE PRICE through such respectful websites as Viator and GetYourGuide.
This thing seems very ILLEGAL and DECEIPTFUL.
I lost my interest to visit this site which promotes this illegal business with tickets. Shameful.

Posted by
7419 posts

Unethical? Yes.

Illegal? Apparently not, as sleazy corporate scalpers swoop in and grab tickets at other places, too, the instant that tickets seem to be available. Try getting tickets for the Borghese Gallery or the Vatican Museums … it’s possible, but you’re up against “Resellers” (organized scalpers) that apparently have faster computers and experience snagging tickets.

If only they got stuck with tickets, and no one wanted to purchase them at the inflated price, or purchase their tours. But demand exceeds the available supply through official channels, so the scalpers thrive. If it was drugs, Viator and others would be seen as pushers. But since it’s admission to museums and sights with acclaimed art, they’re just running a business, and customers keep flocking to whomever can get them a fix.

Posted by
3 posts

Dear ramblin' on, I have an official answer from the office of Cenacolo which says ALL MONTH OF FEBRUARY IS SOLD OUT. So effectively there are NO tickets. It is an official source. What you are looking at, is a COMBINED TICKET which includes the earphones and a guide. So instead of 15 euros, you pay 1 euro for the earphones and 8 euros for a guide, a total of 24 euros. It is NOT what we need. We want to buy the tickets. We have our own licensed guide with us, as well as earphones. Another thing, even these combined tickets are very few. So obviously the resellers have taken all the slots of just tickets for 15 euro, and you need to be happy with the rest of the tickets which are sold only with an extra guide.

Posted by
3 posts

Dear CYN, you are right. All the tickets for Vatican Museums are in the hands of resellers. It is such a bad practice but it is all real. My friends had to use the services of the resellers and pay triple the price of the tickets, just because they desperately wanted to see the Museums, and there was no official way to buy tickets. By the way, these resellers feel quite comfortable and do not hide themselves, quite the contrary!!! They have a website, call service, and accept credit cards. No problems. They decide the price as it goes, how they feel this day. I repeat that it seems VERY UNFAIR to give the possibility to all these illegal resellers to make a highly profitable business of selling tickets to the Vatican and the Last Supper in Milan, sacred sights in Italy. Fortunately, there is still Uffizi where the resellers do not feast on tourists.

Posted by
1105 posts

This is the official site to purchase Last Supper Tickets that was provided to you by ramblin' on.

https://cenacolovinciano.vivaticket.it/

And there are currently tickets available for February. So, can you let us know what site you are looking at where they are sold out? I went last year to the Last Supper and had no issue getting tickets from this official site. However, you do need to register before buying (some time slots only have tours left, but not all).

Last Supper tickets are limited and if you have a specific day/time, you really need to be online to purchase them on the day and time that they become available. The website provides this information. I'm sorry you didn't get exactly what you wanted, but it's a few days after the tickets became available, and we are talking about tickets that many people want. It's not only 3rd party sites that buy these tickets, but people like me from all over the world who get up in the middle of the night to buy them when they become available.

Posted by
1340 posts

My guess is that the OP is looking at a 3rd party website. The official website, as shared already by 2 previous posters, does show lots and lots of availability for February 8 and other days in February. At the moment I’m writing this, only 3 days in February are now sold out.
For February 8, some time slots only have the €24 tickets available, but as of right now there are still time slots that have availability for the regular €15 tickets.
I suggest the OP to follow the link to the official website and get the tickets asap.

Posted by
11212 posts

Using the link provided by Gail, 21 of the 25 days it is open in Feb., has availability for tickets. ( Suspect Sunday the 4th is a free 1st Sunday of the month)
If your party is 8 or more, there is availability for 20 of the 24 days of the month.

There are tickets for Feb., if you have a bit of flexibility

Posted by
15153 posts

This is how it has been for years. Resellers can get in as soon as ticket sales open up. But you can still buy tickets.

They may not be at the best times, and then you might also have to take the audioguide. But the last requirement is not a third party seller. It is the official seller.

It is not illegal. You are going to find many places in Europe that operate the exact same way.

When I bought tickets to the Last Supper, I used the official website and it stated what day tickets would be on sale. I got up at 9 AM Milan time to get online and buy what I wanted because I knew the resellers would be there as well.

Posted by
15839 posts

I'm seeing the same as Joe: 20 days in February are showing ticket availability, and a few slots on the 8th are still open for non-guided visits: 8:15, 14:45, 17:15, These tickets DO tend to sell out quickly - so those open slots may be gone by the time you get to them - but that's not unusual for ANY of the most popular tourist attractions in Italy. The website also states, "Didn’t you find any available tickets for your visit? Check availabilities on the website often, since it is updated every day."

As well, on 12/27 they are going to increase the amount of tickets available for purchase in 2024 for 2 time slots every hour.
https://cenacolovinciano.org/en/news-ed-eventi/increase-in-visitors-allowed-at-the-leonardo-da-vincis-last-supper-museum/

If you'd told them well in advance that you wanted to see the L.S, I'm curious why your licensed guide didn't obtain those tickets for all of you? i'm sure other guides have done so, and may have needed to get up very early/watch the website closely to obtain them for own clients.

https://cenacolovinciano.vivaticket.it/eng/info/guidaturistica

All the tickets for Vatican Museums are in the hands of resellers.

Not the case, and especially not this year when the museums will be extending their hours to accommodate more visitors, I know you're not going to Rome on Feb 8th but if you were, I'm seeing base-price adult admission tickets available right now on the official website for all time slots (altho a couple are showing low availability). For high season or holidays visits, tickets sell out much more quickly; your friends likely just waited too long to book.

https://www.museivaticani.va/content/museivaticani/en/eventi-e-novita/notizie/2024/nuove-norme-ingresso-musei-vaticani.html

Posted by
16378 posts

I too see lots of tickets available for February, nearly every day. Yes, many of them are for the visit with a guide, but some people above have fond the regular 16 euro tickets as well.

The OP must not be using the correct website for purchase.

Posted by
6180 posts

First time poster with a Festivus grievance

Let’s see if OP returns

Posted by
15839 posts

LOL!!! Completely forgot that today is Festivus! 🤣

Posted by
8491 posts

Why does one need a guide for the 15 minutes you're allowed inside the room? Its pretty obvious what you're supposed to look at. The 3rd party tours seem to mostly be about transportation and other added sights, which I thought was worth it when we did it. .

Posted by
1105 posts

When I went to the Last Supper, it was completely silent. I'm not sure how a guide could be talking in front of the picture. Perhaps they educate prior to entry? Also, the ticket office sends information a few days in advance with lots of information about the painting and an audio that you can listen to prior to seeing the painting.

My guess is that the OP had a specific day/time that they needed the tickets for, especially since they are mentioning already having a guide.

Posted by
14022 posts

"Why does one need a guide for the 15 minutes you're allowed inside the room?"

"I'm not sure how a guide could be talking in front of the picture. Perhaps they educate prior to entry?"

I did the guided tour the site offers for the extra 8E. The guide provided us with whispersets started talking as soon as we exited the entrance area to explain the history of the fresco, about frescoes, about Leonardo. Inside the refectory where the fresco is located she pointed out who various figures were, various art related points about perspective, etc. At the end she talked about the damage from WWII, restoration process, etc. I thought it was completely worthwhile to have the guide from the actual site and very inexpensive for the amount of material she gave us.

And yes, Happy Festivus to all, lol!!

Posted by
290 posts

There are actually official "partners" that have the right to buy some of the tickets. Mostly tour companies, agencies etc, and there is another part that is reserved for individuals, so it's not like it is an illegal activity, companies have a signed contract with the official ticket seller, and not a cheap one.

The selling dates are always a mystery, for tour companies as well, there are always burocratic reasons behind the sell dates.

Posted by
1383 posts

Private guides are not permitted to speak inside. Only the official guides may. Private guides can answer any questions, provide detail, history etc. outside.

Posted by
6324 posts

Why does one need a guide for the 15 minutes you're allowed inside the room? Its pretty obvious what you're supposed to look at.

stan, it may be obvious what you're supposed to look at, but when we went we had a guide, and we were very glad we did. Our experience was very similar to Pam's; our guide provided us with insights we would not have had on our own, primarily about the details of the fresco, as well as certain symbolic elements. I don't know if I knew beforehand that one of the reasons the painting has not held up well is because Leonardo was experimenting with fresco, and used what turned out to be an inferior technique.

She also explained the saving of the fresco during WWII, as well as the most recent restoration, which corrected some "improvements" of earlier attempts at restoration.

I've learned that having a guide is well worth the cost, if one can afford it. There is always more to learn.

Posted by
8491 posts

@Jane, thanks. I wasn't making a snarky comment, honestly. When we did this (on a third-party tour) the guide who showed us around everywhere else (La Scala, Galleria, Duomo) stayed outside and waited for us at the Last Supper. I inferred that if you bought tickets directly, you'd be on your own.

Posted by
201 posts

When we went in 2019 I booked our tickets with www.milan-museum.com which I see has ticked for Feb 8. Back then it was 56.50 Euro for 2. I'm glad we went but it wasn't all that spectacular. We had one day in Milan after our Village Italy tour and I think that was enough.

Posted by
1105 posts

@Carol, that's a reseller. Which is probably okay if all the tickets are sold out on the official site, but if not, best to get them from the official site at a lower price and not a marked up price.

Posted by
290 posts

Private guides are allowed inside, and can explain to their customers. There is only one guide allowed power group so if it's officially a guided time slot no private guides would be allowed. Otherwise it's ok

Posted by
1190 posts

By the way, these resellers feel quite comfortable and do not hide themselves, quite the contrary!!! They have a website, call service, and accept credit cards.

Whew, I'm so glad to hear they accept credit cards! I was worried they were a bunch of tax cheats.

Posted by
49 posts

Tickets for the following quarter (three months) go on sale the 19th of the month preceding that period.

I just bought tickets, and while it wasn’t easy, there were plenty available. I purchased through cenacolovinciano, the official website.

Be prepared to create an account, verify your account, navigate through many windows, and have your credit card ready. It took maybe half-an-hour.

And you must be present 30 minutes before your tour time, and bring a passport or other appropriate identification.

Posted by
6490 posts

So we have another first-time poster with a rant about something, who then disappears from view. I'm not sure what these people are doing or what their objective is (unless it's just trolling) but there really seems to be a pattern of this lately.