I saw in a post from 2020 that people were being refused monetary refunds from tour companies because the Italian government was allowing the tour companies to issue credit vouchers instead - a pandemic relief measure, apparently.
Does anyone know if this is still true in Italy? Or can I rely on a company's website when they explain their cancellation/refund policies?
I think most of us learned in 2020 that you really couldn't count on the refund policies stated on the website. I am still a bit leery of thinking that a refund is always available.
Is this about Artviva and their T&C? https://www.artviva.com/terms-conditions/
The voucher instead of a refund was a temporary decision due to Covid. Now that borders are opened is not existing anymore.
Now tour operators have to completely respect the cancellation policy they declare.
Thanks, everyone!
Re: Artviva: they confirmed to me that they are now doing almost exclusively private tours (at least in Florence).
