Can anyone clearly state ITA’s refund policy? We’re about to buy round trip tickets DC to Rome in May, but at 75 years old, who knows what might happen before then. Thanks!
The refund policy depends on the type of ticket you buy. It's not the same for all tickets.
What many people do is buy non-refundable tickets but take out travel insurance to cover them should they have to cancel. But you have to read the fine print to make sure it covers what you are concerned about.
Per ITA: https://www.ita-airways.com/en_us/support/utilities/changes-refunds.html
As Frank indicated, it depends upon the fare rules for the ticket type you're looking at. If you want to be completely safe, pay the premium for fully refundable tickets - this would be the case for any airline, not just ITA.
Economy Light - change allowed with fee up to USD 190 per passenger - no refund
Economy Saver - change permitted - no refund
Economy Flex - change permitted - refund permitted
Premium Economy Base - change permitted - no refund
Premium Economy Flex - change permitted - refund permitted