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ITA (Italia Trasporto Aereo S.p.A.)

Posted by (DC) on

As most of you all know ITA is "replacing" Alitalia with first day of service October 15, 2021. Here is the official website: https://www.itaspa.com/content/itaspa/itaspa-pl/en/homepage.html Please note this is not the finalized version of the website (read: very very basic).

My Experience:
I had 2 Alitalia flights cancelled last week for October '21 (Italy to Italy and Italy to France), so I needed to rebook. I used Google Flights to see my options and I saw the Alitalia logo but the carrier was listed as Italia Transperto Aereo SPA. After checking the official ITA site, I confirmed the times matched what I saw on Google Flights.

I noticed that it is easier to search flights on ITA using the airport codes. Sometimes you can type in the city and codes will come up and sometimes they wont.

There are 4 classes of tickets:

  1. Economy Light: 1 carry on (8kg), 1 personal bag, Paid Seat Selection, No Flight Changes, No Refund

  2. Economy Classic: 1 carry on (8kg), 1 personal bag, 1 checked bag (23kg), Paid Seat Selection, 65EURO Flight Changes, No Refund

  3. Economy Flex: 1 carry on (8kg), 1 personal bag, 1 checked bag (23kg) Free Seat Selection, Free Flight Changes, Free Refund

  4. Comfort Flex: 1 carry on (8kg), 1 personal bag, 2 checked bags (23kg), Free Seat Selection, Free Flight Changes, Free Refund

The cost savings between Economy Classic with added seat selection at 8EURO was greater than purchasing Economy Flex at +55EURO for my flight. During purchase there was a notation that I would need to add the seat selection after completing ticket purchase. I bought the ticket and it took me to a confirmation page, but no option to add and pay for the seat. I checked my email, but it was the same information confirming my ticket purchase. So I FWD my confirmation email to WEBassistance@itaspa.com and requested assistance to select my seat. I got an automated email saying they received my email and will get back to me.

The next day (Sunday) I received a call from ITA (+39 phone #), and the rep was able to confirm my seat based on preferences (front or back of plane AND aisle or window). He let me know that my plane was empty thus far so I had my pick of seat, so I went with 1A. He then processed the payment over the phone and sent me an updated confirmation email showing seat 1A. He also warned me that the receipt would say "Alitalia" as they have not updated the receipt template yet. The ITA rep let me know that they are still working on the website and hope to have it finished soon.

I hope this helps anyone who is interested in purchasing an ITA flight during the transition.

Posted by
14973 posts

Last week, ITA applied to fly to the USA from Italy. No word on when they may get approval.

Posted by
44 posts

Thanks for this. I was trying to figure out which level to purchase. I think I'm going to give them a few more months before i book. Im not flying until May so lots of time.

Posted by
1 posts

Hello everyone
I'm booked to fly on the "new Alitalia" ITA to Palermo on October 22.
The ticket doesn't indicate which terminal at Heathrow it will depart from.
Does anyone have any intel on this?
Thank you!

Posted by
9 posts

Hi Bettina,

Alitalia is currently using Terminal 2 at Heathrow, so that would be my best guess. They may be waiting closer to "the switch" on 10/15/2021 to publish. I would reach out to WEBassistance@itaspa.com to see if they can share.

Here is a link from Heathrow to seach terminals based on your flight. Maybe enter your flight info using Alitalia (ITA not listed yet) and see if anything comes up. https://www.heathrow.com/at-the-airport/terminal-guides/which-terminal

Posted by
1 posts

Any info on the state of ITA as of now. Looking at flights for October, Rome to Catania, just a short flight, so if crew unfriendly, that's no problem. Reliable, do they cancel flights? Any info very appreciated.

Posted by
2427 posts

I booked with ITA on Friday for our short hop flight from Catania to Rome in May. I paid for seat selection. Then I tried to pay for two checked bags. On the first attempt online the website said it timed out. So I tried again and got the same message. Now I find out I have two separate charges on my cc for four checked bags. There has been no confirmation that I have paid for any checked bags from ITA. I called them this morning to see what gives. I reached their call center which is in Albania and got through immediately. I explained the situation to the agent at the call center and he said there is no record that I have paid for checked bags. He said the charges will likely be reversed in a few days as they were not booked. We shall see. Edited to add per their website you save 50% on the checked bag fees if you pay for this online at the My Flight section of your booking rather than at check in at the airport,

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