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ITA Airways to Air Canada connections confusion

Hey there,

I'm flying ITA Airways as the first leg of a two-part journey. The second leg is with Air Canada. ITA invited me to check in 48 hours early but was unable to check me in for Air Canada and said I needed to go to the airport desk. Will I be able to check in with Air Canada when their online check-in opens 24 hours before the flight? Just a little confused and hoping not to need to arrive even earlier ot the airport for an early flight!

Thanks --

Posted by
795 posts

Just another question, what did Air Canada say? I was on an AC flight purchased through Delta and I had to go through AC to get some stuff done.

Posted by
5495 posts

ITA isnt (yet) a member of Star Alliance, so it's not surprising that you couldn't check in for both flights at the same time. Do you have a reference number for your AC flight? If so, you should be able to check in at 24 hours.

Posted by
795 posts

AC really should be able to help you, especially if you booked WITH them. And with it saying that you had to go to their desk, I surely hope they don't expect you to leave the secured zone to go talk to them when you arrive into your layover airport.

Posted by
11948 posts

ITA invited me to check in 48 hours early but was unable to check me in for Air Canada and said I needed to go to the airport desk

The desk at the 1st airport or at the intermediate airport?