How does a US citizen report a crime of theft and fraud that took place in Italy?
My husband and I visted Ravello and purchased 6 bottles of wine to be shipped back to our home in the US. The owner of Entoca Mansi seemed nice and accomodating, prices were reasonable and said shipping was no problem and that he has many repeat customers in the US and Canada. We paid in cash, have a receipt and the shipping form we filled out. The purchase was made on January 19,2009 and he told us to call or email him if our wine did not arrive by the second week of February. When the shipment did not arrive, we emailed the address on his business card & website multiple times with no answer. We called the phone number on his business card and website - it rings only to a fax machine. He finally replied to a rather terse email with a different phone number to call. We called and left him two voice messages and he has not replied to explained why he has not shipped our order. I have contacted the shipping company in Salerno (based on the paperwork we filled out in the wine shop) and they indicate that they have not received our order for shipment from the wine shop owner, but have tried to contact him on our behalf. Due to the fact that he took our money and has failed to keep his promise to fulfill the order, we are forced to take some sort of action against Enoteca Mansi in Ravello, Italy.
Unfortunately, after researching this company, I see that other travellers have posted "buyer beware" warnings on Frommer's and Trip Advisor. Now, I am about to follow suit. Any advise is appreciated.