Below is the lengthy email that we just received regarding our Italian rail tickets, and the 3 options that one can now choose from in the next 2 weeks. Gotta say that we are a bit perplexed. About a month ago, I received an email from CEO Tom Fuller addressed to someone named 'Rebecca'. It was obviously sent to me by mistake (his explanation later the next day was convoluted and pointed to a tech error). He had promised this Rebecca a full refund and implied that it wouldn't take long. Naturally, we are wondering why Fuller is not offering everyone a similarly prompt, full refund as well. I am done. The end.
Thank you so much for your patience and understanding while we have been working with Trenitalia to secure the best options we can for your changing travel plans. We apologize that it has taken as long as it has to get back to you on this, unfortunately due to the unprecedented nature of the situation and with Italy being hit first and very hard, it has taken longer than hoped to get the various options resolved. We understand how difficult it is now for everyone everywhere; just a few weeks ago we were all hoping that the situation would be contained to Italy and overcome quickly. Unfortunately that is not what has happened.
We really appreciate beyond words the overwhelming positive feedback and support we have received from our customers and hope that you all will be in a position to travel again sooner rather than later and that Italy will stay at the top of your destination list; to that end, accepting all or part of your order in the form of a credit through ItaliaRail.com would help us tremendously and send a wonderful message of support to the Italian tourism industry. If you are able to accept all or partial travel credit the ItaliaRail team will make sure that you, your friends and family will have the best trip(s) ever - you and your family and friends will be treated like our family!
Please select one of the three options below after carefully considering which option will best suit your needs; the corresponding link will
a) Authorize ItaliaRail to collect your refund from Trenitalia and apply it toward our enhanced credit & refund terms - due by May 31, 2020; OR
b) Provide instructions on how to request a refund directly from Trenitalia and a link to their refund forms - due by June 30, 2020
ItaliaRail Credit + 5 years of "Friends & Family" Pricing
ItaliaRail would like to offer you a fully transferable ItaliaRail.com credit for the full value of your original purchase.
This amounts to EUR 89.71.
Your ItaliaRail credit will be valid until December 31, 2022 and is fully transferable to another traveler if you are unable to use it.
In addition to your ItaliaRail credit, we will provide you fully transferable/shareable “Friends & Family” Pricing (5%-25% off) up to a $1,000 USD value. This can be applied through our Custom Vacations Desk (ItaliaVacations) where you will receive insider pricing for savings on hotels, tours and activities, car rentals, restaurants, airport transfers and more. PLUS we will extend you our “Friends & Family” rates until December 31, 2025.
Deadline May 31, 2020
Processed in 2-4 weeks
Click here for Credit Click here for Credit
ItaliaRail Refund & Credit + 3 years of "Friends & Family" Pricing
If you have non-refundable tickets, ItaliaRail will refund 50% of the full value of your original purchase back to your credit card, the remaining 50% will be issued as an ItaliaRail.com Credit. Your ItaliaRail credit will be valid until December 31, 2022 and is fully transferable to another traveler if you are unable to use it.
If you have refundable tickets, ItaliaRail will refund 80% of your purchase *Option 3 full refund-must go through TrenItalia forms