Please sign in to post.

Hotel request for full name, sex & date of birth. Legit?

I just got a unusual email from my hotel in Bellano about our upcoming stay today. Yesterday I got an email requesting a photo id & cc# for our 1st night stay, though i reserved with cc initially. I emailed a copy of my cdl & called with cc#. Today I was asked for the full name, sex & date of birth for the other person in my party (my husband). None of the other places booked (Rome, CT, Florence or Venice) have asked. There are 176 reviews on Google, close to 700 reviews on booking.com for this hotel. Legit? Strange? Just me?

Posted by
16333 posts

Did you book directly with the hotel, or through booking.com? Was the number you called the same number that is on the hotel,website?

Posted by
8 posts

I did notice a different phone number in yesterday's email, but called the hotel website listed phone number. The sender of the email answered! That was reassuring.

Posted by
4885 posts

The Italian govt. requires hotels etc to record the identifying info for all guests. Some request the info in advance to save time. Others require you to show passports during the check in process so they can get the same info.

Posted by
855 posts

The hotel would have probably asked you for your passport at check in and made a photocopy, which would have the information they are requesting ahead of time. It's a legal requirement in Italy to record information about guests and register it.

Posted by
15199 posts

Italian law dating back to the Mussolini's regime but modified and promulgated over and over again since, requires that operators of hotels, B&B, vacation homes, hostels, campgrounds etc. register their guests, make a copy of their ID, and communicate the information card to the Questura (Provincial police headquarters) within 24 hours from check in.
The police website card they submit to the police must have the following information for the single guest or for the head of the group or the head of the family:

  1. Date of arrival
  2. Number of days staying in the premises
  3. Last Name
  4. First Name
  5. Sex
  6. Date of Birth
  7. Place of Birth
  8. Citizenship
  9. Type of Identity Document
  10. Identity Document number
  11. Date and Place of Issuance of Identity Document

For the rest of the members of the same group/family it is sufficient to transmit items 3, 4, 5, 6, 7, 8.

Your hotel may have requested this to start filling the info. But sooner or later, on or before the date of check in, they need the info above.

Posted by
8 posts

Thank you for the detailed explanation. I guess the request just took me by surprise, in that none of our other reservations had requested this information.

Posted by
4412 posts

In France they also take away your passports (briefly) upon checkin and then return them

Posted by
513 posts

This hotel is on top of things. The others will get the information from you when you check in.

Posted by
865 posts

In the past we have sent photos of our passports directly to the lodging.

Posted by
52 posts

We spent a month in Italy a few years ago and were never asked for this, although we were asked to show passports on checking in.

I have two Italian hotels booked for September and so far haven't been asked either.

I don't think I would be sending that information over email.