Hello, I know that if you don't hear back from a B&B they are usually full or not open. I already had that experience and waited until March and then I got a response . The hotel in question is in Pisa. I booked it online on their website . The hotel was on multiple travel sites but I chose their site to book.. anyway we got a conference number and that's it. I sent an email to ask a few questions and to let them know of our early departure.. Nothing... no reply..so I thought it was me or the webpage and I sent another email...nothing..
now I am puzzled.TripAdvisor has good reviews but then some were from quite irritated customers.. The hotel is the Royal Victoria
Maybe some one has a view on this
Pat
Posted by
San Antonio TX, United States
2393 posts
Have you tried phoning?
Posted by
Atlanta
5292 posts
You might try just calling them on the phone. It usually doesn't cost that much and then you'll have a better sense of what the situation is.
Posted by
Pacific Northwest
2699 posts
Sometimes my "helpful" Internet provider blocks incoming emails from Europe no matter what I do. I then resort to my Gmail, which always seems to go through. Have you tried another email server or checked your junk mail?
Posted by
OP
Hollywood, Fl, USA
293 posts
I did try calling but I did not figure the time so I will try again. I have been in the smallest of B&B and have always got a reply of some kind even in another language which was just fine.
Pat
Posted by
San Antonio TX, United States
2393 posts
They say they have 24 reception - so the time should not have mattered. Strange
Try their FB page - their last post was 9 hours ago
Posted by
34 posts
You might try sending a text (SMS) to the phone number. I found that was easier with some of our bookings because of language differences... then people can use translators. Email works well though, and you've tried that already.