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Help using credit on Trenitalia ‘s site

Posted by on

We have credits from a May 2020 cancelled trip that I am trying to use to purchase train tickets. I am having trouble and wondered if anyone else had successfully done this.

Does anyone know what to use for the “anti fraud code”?

Under payment, I click “use a bonus/credit gift card.

Then the screen says enter a bonus or gift card or select one from list. My list appears but I cannot click on it. So I copied a code into the identifier box but then I can’t go further without an anti fraud code.

Anyone have any ideas what the anti fraud code is or how to find out?

Posted by
20085 posts

Have you tried using the "Chat" function when you click on "Support". Might have bounce back and forth with google translate.

Posted by
2497 posts

That is a good idea! Thanks. I also found out that gift cards have 19 numbers-some of which are the fraud code. Perhaps the bonus credit is the same. But of course what I saw doesn’t tell you how many numbers each is!

Will try tomorrow.

Posted by
3812 posts

I hope you are using the English version of trenitalia.com and not the google-translated one.

I doubt your voucher is still valid if it's grayed out, but the customer service via chat will know for sure

Posted by
2497 posts

Well, that didn't end well. I was using English version of Trenitalia's website and it said online that credits were valid until November of this year. When I went on Goggle browser to try to use the translate function, I had to change my password because I didn't know what it was. It had been saved on the browser I had been using. When I changed my password, all the credits disappeared. It was like 500 Euros worth as I had bought train tickets in 2020 for 7 people.

Sigh.

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