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Help - recommendations for clinics / hospitals near Sorrento, Italy with X-ray

My 55 year old wife fell on an escalator and her lower back / ribs hurt. I want to take her to a clinic or hospital to check if there is any serious injury.

Does anyone have recommendations for good clinics / hospitals near Sorrento that can perform X-rays examination and can communicate in English? We are staying in Sorrento, but can travel to nearby towns. We originally planned to visit Herculaneum, Pompeii, and Naples in the next 3-4 days. My wife can walk slowly and can ride on the train.

I know there is a Sorrento Hospital but I saw some people posted on Facebook that said they waited all day without being seen. We are looking for good quality of medical care / prompt service and are open to private clinics. I saw one post mentioning CentroPane that was prompt and reasonable in pricing. If anyone has experience with CentroPane, please let me know.

We have a US based medical insurance (United Healthcare), but have never used the insurance overseas. We would appreciate any advice or experience sharing for paying medical expenses in Italy and whether it's worth trying to file with US based insurance..

Thanks everyone!

Posted by
194 posts

I haven't been to Sorrento, but while you are waiting for others to chime in with better information, I'll just say that twice in Europe when I have needed medical attention, my lodging place was very helpful in making recommendations and giving directions. If you are in a rental apartment with a not-so-pleasant landlord, that might not work, but it's worth a try. Also if your hotel or apartment is helpful, ask if they will call for an appointment and find directions for you.
Second, CentroPane's website looked like they are solely a diagnostic place and that is what you need right now.
Third, in regard to speaking English, if you choose a vendor that is larger than a single care provider, I bet someone there can speak enough English to get by. I wouldn't let that be the sole or determining factor. Both times I needed help, the educated medical professional spoke very good English. If you have a helpful hotel, they could ask about this when calling on your behalf.
Fourth, at the times I needed help, my medical policy here in the U.S. did not cover international travel, so I haven't had to deal with that. I did have to pay myself both times and file later for reimbursement from my travel insurance. Both providers took my credit card at the time, which I understand is not usual, so you might need to have cash if you think you will be charged.

Hopefully someone will come along with more precise and targeted information, but I thought I'd try to provide a few comforting thoughts in the meantime.

Posted by
7019 posts

Check online for the US Consulate in Naples or the US Embassy in Rome. They should have a list of local doctors, clinics, and hospitals. You could also ask your hotel concierge for a recommendation.
As for your insurance (assuming it has out of country coverage)- be prepared to pay your medical bills in cash or credit card and then file a claim with your insurance company for reimbursement. It is unlikely that a doctor or hospital would accept a non European insurance, but it never hurts to ask.

Posted by
361 posts

So sorry you and your wife are having this experience, and I hope her injuries are not serious. I'm being a Monday morning quarterback, but before your next trip, you may want to research international insurance coverage, like GeoBlue for medical costs, and expatriation like Medjet. I am not endorsing those in particular, but gives you an idea of what is available. I hope you and your wife are able to enjoy the rest of your trip.

Posted by
17476 posts

The hospital in Sorrento is here: they also have an emergency room.
https://maps.app.goo.gl/TE8o7B3YwerbHDzN6?g_st=ipc

For that kind of check that would be the first place to check.. If not the nurses, the doctors will speak some English.

The University Medical Center Federico II in Naples is probably the most prestigious in the region, it is one of the most prestigious in Italy. it’s a very large 1200 bed medical center campus, and I’m sure many doctors speak English there, but I don’t think it is necessary to go to Naples for a simple Rx check. The University hospital in Naples is below.
https://maps.app.goo.gl/vATkVgznASW79x1P8?g_st=ipc

Posted by
839 posts

What does your hotelier say to do?

If it was me, I’d just go to the Sorrento hospital since it’s a Wednesday in February, but I don’t live in Sorrento so I don’t know.

I imagine weekends and peak tourist times would be much busier there so maybe those facebook posts reflect that.

Posted by
36409 posts

note that this happened in October last year, just reawakened by a lawyer referral service after 4 months

Posted by
2 posts

our travel insurance covers medical expenses but our american insurer does not cover out of country UNLESS you have a special addendum - like GEO Blue in blue cross blue shield. When I have accessed medical care in Europe, I pay out of pocket. Its about the same as your deductible in usa. Agree, your hotel will provide you with a private medical facility name and location.

Posted by
839 posts

note that this happened in October last year, just reawakened by a lawyer referral service after 4 months<<

I thought that post looked suspicious but it looked like they are actually a native English speaking human so I didn't report it.

Posted by
2323 posts

I am always surprised by the lower cost of medical care in Italy. I have visited the emergency room in Italy twice, once with a friend who fell and needed a facial X-ray. She was never billed. I also wasn’t billed

Posted by
17476 posts

The cost of medical care in Italy are lower because of healthcare workers are paid a fraction of what they are paid in the US. In other European countries they get paid a little more than Italy, but nowhere as much as in the US. Payroll costs are the bulk of healthcare costs (they are 75% of the hospital system where I work). I'm looking at our Payroll for our hospital system, and I see that a Chief Doctor (that is the head doctor of a Department) gets paid from $350k to over $500k per year (base pay). Our Chief of Cardiology is over $700k. A chief in a National Health System Hospital in Italy makes just over 120,000€, that isn't even $150k. That is what my cousin, Chief of Hematology in Emilia Romagna makes. Her equivalent in my hospital, earns almost $500k.

Same is true for Registered Nurses. In our hospitals a Registered Nurse (all with college degrees) makes over $100k (at the start of the career), but a nurse in ICU (Intensive Care Unit) can easily command over $170k and up. Those are base rates (exclusive or overtime or other premium pay). Do you know how much an equivalent nurse, with a University degree earns in Lombardy? They start at about 25,000€ gross a year ($30k) just out of college, then after many years on the job, maybe the surpass 40k€ ($50k).

So, if the labor costs are on average 1/3 of what they are in the US, it's only natural that healthcare costs are much lower. Regarding charging non EU tourists, most Regions (the Italian NHS is managed by each Region autonomously) don't have a mechanism for charging non EU visitors, so you end up paying the same Co-pay that an Italian maybe at the highest income groups (fascia di reddito) would pay. The NHS has 4 income groups (1 to 4) with 4 being over 100K euro per year, and 3 being between 70K and 100k. There are however services, that have no co-pay and are totally free for everybody, namely ER red code (emergency), ER orange code (urgent), ER blue code (deferrable urgency), ER code Green (minor urgency). The only ER service that is subject to copay is the ER white code (not urgent) but it's only 25€ for the visit, plus some additional potential tickets for diagnostic tests (but rarely over 50€).

The Italian law has long required the Regions charge non EU citizens for the full cost of hospitals, but not all Regions are compliant and have implemented anything of that sort, that is why you may never see a bill from a hospital if you happen to go. In 2025 the Region of Tuscany started to implement a new Regional law directive that requires hospitals to charge non EU visitors the cost of the service according to certain fee schedules promulgated by the Regional ASL (Local Health Districts). For example being admitted to Observation in ICU in Tuscany will cost you now 400€ a night. Diagnostic and lab tests will be charged at cost, supposedly at about 150€ to about 300€ depending on the test. An operation will cost up to 2,000€ and so on. Some services, like a code red ER would still be free also to visitors (just the ER visit).

These charges are at cost and do not include mark up (unlike the charges we apply in the US), so they are extremely low compared to what your insurance would pay in the US (my hospital charges (gross charge) about $15,000 for a ICU night and even after the large contractual discounts that insurance companies get, we are still talking thousands, not hundreds $$.

Nevertheless it is a good idea to get travel insurance, because in case of major problems, even those much lower charges in Italy can add up.