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Has anyone used SalaBlu (wheelchair assist on Trenitalia trains)?

Inam trying to setup the SalaBlu wheelchair assistance from FCO airport to Naples. I has sent numerous emails, had several international calls and tried to setup the SalaBlu app. But with no success.
If snyone has any suggestions for SalaBlu, I’d love them!

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Becky, here is a link to a wonderful podcast called "Untold Italy". They cover ALL travel topics related to Italy but this particular episode was directed at wheelchair travellers. She provides specific and useful information on getting around in airports, trains and hotels and mentions the arrangements she has made with SalaBlu. You can listen to the podcast or read the transcript.

https://untolditaly.com/episode-183-wheeling-around-italy-accessible-travel-tips/

Also, Salablu has an App that can be used to book wheelchair travel:
https://www.rfi.it/en/for-persons-with-disability/sala-blu.html

Good luck, Rose