We are scheduled to fly into Rome and out through Milan. It looks like they’re offering to rebook but travel must be completed by December 31st of this year. That won’t work for us but I booked non-refundable tickets so I limited. I’m hoping to get a credit that I could use for 2021.
I’m curious as to your experience.
Thank you!
Unfortunately, Lufthansa gets to set the rules. I guess they have to have some limits. About the only thing you can do is call and beg. You might get lucky. Several years ago had a similar situation (another airline - not Lufthansa) and had to re-book with a similar time line. Couldn't do it and lost the ticket. They did refund the taxes and airport fees but that was about it -- maybe a hundred dollars or bit more.
Yikes. That's what I was afraid of hearing. I booked 3 seats in business and we are limited as to the time of year we can travel. Didn't buy trip insurance because.......what could go wrong, right!?
Their customer service line is a nightmare. It took me about 30 minutes to even connect (I kept getting Verizon's "this call cannot be completed as dialed") followed by 7.5 hours (you read that correctly) of waiting to speak with a representative. (Lufthansa has downgraded my aircraft from SFO to MUC from an A380 to an A340 and put me in a regular economy seat despite my having paid $115 for an exit row seat on the top deck and apparently I needed to demand a refund for one to be issued. Was hoping to score a free upgrade to business class--no dice.)
Daniel, Thank you for your input. I have an idea of what to expect now. What a nightmare.
FWIW, I successfully disputed the seat payment charges to my Capital One credit card when Swiss Air (owned by Lufthansa) switched our prepaid seats to inferior ones on a Zurich-Boston flight last year.
