Our Chase card was hacked yesterday. New card expected on Tuesday. We leave for Italy on 9/1/26, but we've made numerous reservations under that (now-invalid) credit card number. I plan to confirm all our hotel/Airbnb bookings and inform them of our new number, but I'm wondering if that's also necessary for museums, like the Borghese Gallerie or Musee D'Orsay? Will they require us to show the actual card that was used to book? (They have the money, so it's not like we're not paying them.) I guess I'll just bring the invalid card, along with our new one...? (BTW, we will have several other cards with us.) Glad this happened now and not a day or two before we leave (or while we were there). Thanks for any stories/experience you can offer to give me clarity. -- :) Linda
Posted by
the great P-NW, USA
647 posts
Ive had something similar happen while traveling, and you will be fine with your ID. If there are any questions, you have good backup to support your story - and you can even show the invalid card if they want to see it. I am amazed how many people this happens to, and businesses just roll with it.
Posted by
Chicagoland
2567 posts
I've never had a museum or similar venue ask to see the card I used for pre purchased tickets unless it was for picking up tickets from a theater box office or similar. If the venue requires presentation of the card upon admission, it should state it either on your ticket or under terms of condition on their website.
If you have already prepaid any hotel/Airbnb reservations that won't require additional billing before arrival, I wouldn't share the new card info in advance.
Posted by
Northern Gulf Coast
351 posts
Here is our experience. We had our Chase Visa hacked while in Italy in 2023. We called Chase, and Chase kept our existing (hacked) active for in person transactions only; no online purchases could be made. We had back up cards with us, but we were still able to use the Chase Visa.
Posted by
TX, USA
6335 posts
If you have a card on file and are using a booking platform that will run your charge on a certain date before you are there to pay in person (booking.com, Air bnb, Viator, or a B&B booked direct in New Zealand), you will need to notify them - as you mention - and update the billing info. Don’t ask me how I know this.
Posted by
Coeur d’Alene, Idaho, USA
17423 posts
Did you use this card to book your flight? Although it rarely happens I believe there have been threads here mentioning an airline asked for the CC used to book so do take the now invalid card with you. I do not have personal experience with this…just recall someone posting issues!
This is also a plus for having cards stored in Apple or Google wallets as the company updates the number immediately and you can use the new card before the plastic actually arrives.
Posted by
North Carolina
129 posts
Our experience - hotel had old credit card on the reservation and, per their policy, tried to charge the room (one night stay) but it was declined. They emailed us but we were focused on getting to that destination and we didn't keep up with email. Our bad. We arrive after an early morning flight then public transport to the hotel, only to be told no reservation and no rooms available. They did offer us a discounted room at a sister property, so it worked out OK. Gotta keep up with emails, even on the road!
Posted by
Minnesota
1147 posts
My experience was that the credit card company had already flagged suspicious transactions and put them in limbo until they confirmed yeah or nay whether those were legit. This was done by a human calling us to ask. I suppose you could do the opposite to call and verify pending transactions. It's a good idea to inform Chase that you will be traveling in Italy and France during these dates. That note will be added to your file and could help keep transactions running smoothly.
I have never had a museum ask for a physical credit card to verify a purchase. It's not a physical ticket waiting for you at WILL CALL, it's an e-ticket, correct?