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We used it in Rome in November and it worked fine. It's importent to be in an accessible location that they can drive to - not always the case in Rome.

We had a case of a no-show after exiting the Vatican Museums on a rainy Friday night - we could watch on the app as it attempted to connect to a driver - it tried many times - We ended up taking the 23 bus back to Trastevere. But I believe it was just a case of too much demand on a rainy night.