I went to the official website for B-Ticket (www.b-ticket.com/b-ticket/uffizi) to purchase tickets for the Accademia and Uffizi to visit in September 2023. My credit card was charged, but I still have not gotten email confirmation that they were purchased. I did copy the page with my order recap and order number, but I do not know who to contact to get confirmation. There is not contact info on the website. Can anyone help???
Posted by
3400 posts
Check your spam folder.
Posted by
OP
4 posts
The problem is that I did NOT get an email confirming, therefore there is not contact info to ask about it. Can you send me the contact info you had so I can use that? There is no email to refer to. I have checked my spam folder and there is nothing there.
Posted by
Gettysburg PA
7030 posts
Email the help email posted by Gail
Posted by
San Diego, California, USA
1040 posts
Here is a copy of the reply I have from B-Ticket last year. This sparse email with the order number and date time for reservation.
I just showed up with this printed out and that was all I needed.
Hope that helps,
=Tod
ORDER CONFIRMATION
[My name]
With this e-mail we send you the information related to your order, as prompted by you on the ticket official website of the Florentine State Museum.
You can collect your tickets at the box office.
Order number: 12200508
Customer data:
[My info]
(Please use your customer number for all of your future bookings.)
You have booked 2 ticket(s):
Event Information: Galleria dell'Accademia, Th 22.09.2022
Promoter:
Seating Information: [date and time]
Posted by
1 posts
Have heard anything back from them? I'm looking at buying the tickets now. Just want to see if it all worked out.
Posted by
OP
4 posts
Yes I did after emailing them. If you have any issue, I emailed help@orbitalcultura and they got back to me by the next day.
Posted by
1 posts
This is interesting. I also bought B-tickets on that same day for the Accademia and Uffizi and realized yesterday that I did not receive an email. I just have the order recap paperwork. I saw your message in this forum and sent an email to orbitalculture but have not yet heard back from them.
Posted by
OP
4 posts
Send them an email at help@orbitalcultura and they will get back to you. It took them a day to get to me. Good luck