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Dealing with Nexi (Bargello combo ticket)

Does anyone know the secret code needed to make a purchase through Nexi?

I have tried purchasing the newish 72-hour combo Bargello/Accademia (Florence) ticket using Chrome and Firefox, with and without a VPN, and using a Mastercard and a Visa. I've also tried using Norton's VPN to supply an Italian address. All transactions have been rejected. (After the first failed transaction, I called my bank--no charge was presented to it.)

After several failures, I called the number supplied by the Bargello. The agent sent me a link to try a different site, but that site just connected to Nexi, with the same non-results.

I also tried booking only the Galleria dell' Accademia, since it is the only one of the 6 venues covered by the pass for which advance booking is really needed. Same dismal results.

I did have one previous experience with Nexi, when booking a hotel in Rome. In that case, after multiple failures I called the hotel directly and completed the transaction by bypassing Nexi.

Since major sites use Nexi, there must be some way to make it work....

Thank you for any advice!

Posted by
5 posts

Thank you for your suggestion. I just looked at that support page. It didn't show a FAQ response for my question, but does have a box for entering a request for help. I'll try that next.

In the interim, I installed Google Wallet, in case 3d secure support (which G-Wallet has) was needed by Nexi. All this is new to me, though, and I couldn't quickly figure out how to use the wallet on the Nexi website.

I'll try the support page.

Posted by
5 posts

I have now requested help from the support page, but since it's now past business hours in Florence, I doubt anything more will happen today. I'll post anything I learn.

Thanks again.