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Credit Card Cancelled. Do I need this as ticket proof?

Okay, due to a merchants security being compromised. The credit card I made all of my advanced purchases with has been cancelled and I am being issued a new credit card with a new number. Is this going to be a problem when I go to the box office or train station? The tickets I have purchased are:

Rail Europe tickets for Italo and Trenitalia trains, in which I received an email with tickets and in the case of Italo, a reference number.
Borghese Gallery
Vatican Museum and Sistine Chapel
Uffizi Gallery and Accademia through (www.firenzemusei.it)

The email confirmations I have received say I only need ID and the vouchers except for Borghese. This one I have two confirmations for; one is from Ticketone and the other is from TicketOne Sistemi Culturali(TOSK.it) . One email says I need ID, voucher, and Credit Card. The other from TOSCT.it says I just need a the voucher with reference code and ID.

If anyone has had experience picking up tickets at the box office that you have purchased online please weigh in. Thanks.

Posted by
16895 posts

Do bring the cancelled credit card to be safe. There's really no down side to that. Put a post-it note on it so you remember not to try to charge new purchases.

Posted by
23666 posts

Ok, makes no difference with Rail Europe since that is just a travel agency. You should have the ticket from Rail Europe. Your financial transaction was between Rail Europe as a third party and not Italo or Trenitalia.

Have the replacement credit card and explain what happen - that it is replacement card. It will have the same leading numbers as your original card. I would take your passport, current credit card, and voucher. You will be OK.

Posted by
4152 posts

You should have your emails with your confirmation numbers on them so you should be fine. I've never had a site ask to see the cc I used to purchase the tickets with. You can take it if you want but you really don't need it.

donna

Posted by
5907 posts

I have the same issue. I plan to bring the old card "just in case". I have had to show card on occasion when picking up tickets; I don't know what would have happened if I didn't have it. The card doesn't weigh anything, so I figure I will just bring it along.

Posted by
3398 posts

I had this happen to me once except that the card was physically stolen before I left home, not cancelled. I went to the train station to claim my tickets, knowing that I would have to present the card, which I obviously no longer had. The reservation was still there but they made re re-purchase the tickets since I couldn't produce the card. I was livid but there was nothing I could do. My tickets were purchased directly from the rail company, not a retail third-party vendor. If I had been smarter at the time I would have called the rail company before I left home to try to resolve it. I was traveling alone with my young son though and didn't have the luxury of time to try to fight it while in country...I just ate the cost and kept on traveling!
I think that since your ticket is through Rail Europe you should have no problem but I would certainly call them well before you leave, explain your situation, and resolve it if for no other reason than not having to worry about it!

Posted by
4152 posts

If you book online you will get a confirmation email with a PNR number. This is all you need on the train. If you are picking up actual, physical tickets at the ticket counter then you will be asked for the original card they were paid for with.

The Borghese will just want the confirmation number and so will the Vatican museums. If you have the old card just take it with you. If there is an issue you can show it but you won't need it as you have paid and have all the confirmation numbers.

Donna