Is there any place where I can repot and file complaints regarding the B&B in Rome? For consumer protection?
I booked and paid for 7 nights but left the property after two nights because the owner was making a lot of troubles for me for making a lot of noise… which I don’t know how to handle because I never had this kind of trouble in my life.(I mean making noise…)
I am a Japanese national and I don’t think I make a lot of noise since in Japan we are very sensitive to this kind of thing and usually very quiet people especially when comes to staying in a space where we share with other such as B&B or hotel or that kind of sort.
If it was only a complaints about noise then I can compromise but she was threatening me that she will call police. Everything is recorded on video and so on.
I personally don’t have problem even if she does report because I am aware of my behavior, but after I left I asked her for a receipt and she said she sent it to a third party with her complaints and told me that appropriate party will deal with it. Meaning I never got receipt.
As far as I know, there is no third party either. Also I booked it via Agoda (and I report it to them as well ) but Agoda didn’t receive the receipt either. Also she is not responding to Agoda for any conversation.
What’s really disturbing me is… In the end she claimed that a blanket is missing from the room and she need it to be returned, but… honestly that is ridiculous as the blanket is not an expensive or a fancy one that it doesn’t worth to steal.
She called me a liar and not respecting others and many others witnessed my behaviors and what I did was not acceptable…. Well she said a lot of things.
FYI I never saw other guest while I stayed there.
Anyway, this is my assumption but it is very possible that I got on her nerves for responding to her reactions very calmly rather than reaction. And she just got even more upset about that, because I didn’t buy her story.
Also I know she lied a lot here and there about her complaints about me because when I told her my truth with proof ( I do have proof such as recording the voice and video because I smelled the trouble since the minutes I arrived) she just shot at me that I am not respecting nobody and is a nightmare to have me another 5 nights.
Anyway…. Too much info I can give but my point is… Is there any place I can report or claim about it and hopefully to get refund for the 5 nights?