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Confused about Accademia reserve tickets

I'm trying to buy two tickets for a reserved entry time at the Accademia in Florence. I am using this website:
https://webshop.b-ticket.com/webshop/webticket/bestseatselectbyblock?eventId=20169&el=true.

(or starting here - but then it goes there: http://www.firenzemusei.it/)

Rick Steve's book says the tickets should be 12.50 euros + 4 euros for the reservation. The choices I am given are:
Intero/Full
12,00 €

Ridotto/Reduced
8,00 €

Gratuito/Free
4,00 €

So - why is this saying 12 and not 12,50? Did the price change? And do I need to purchase a 12 euro ticket AND a 4 euro "Free" ticket for each of us? If not - it does not seem to be charging me the 4 euro reservation fee. But whatever I'm doing seems to be wrong because when I went to check out - it said "error" and did not complete the sale.

Also - when I was checking out - the url (I think it was the url but not sure now) had the word Uffizi in it - even though I was reserving for the Accademia.

Any help you can give will be MUCH appreciated. Super confused over here.

Thank you!

Susan

Posted by
16909 posts

Susan, no idea why you're getting an error but this is the page you should be using if you're not:

http://www.b-ticket.com/b-ticket/uffizi/default_eng.aspx

Click on "Buy your tickets:" under "GALLERIA DELL'ACCADEMIA".

Choose your date and available time slot. If you are purchasing tickets for adults, you want the 12,00 € "full" tickets. Regular "full" entry (unless there's a special event) is € 8,00 so the site is automatically adding the extra 4,00 € reservation fee to equal 12,00 €. Disregard the 12,50 or whatever stated in the book: things can change after a book goes to press.

If the site is still rejecting your purchase, it might be an issue with your credit card and you may have to call them to enact an additional level of security. Not sure if that's been an issue for b-ticket purchases but it has been for ticketing to some other attractions abroad, like the Vatican, See this thread:

https://community.ricksteves.com/travel-forum/italy/vatican-st-peter-s-basilica-skip-the-line-tickets