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changing regional ticket 2nd class

Posted by (Seattle) on

Hello,
My journey is from Bolzano to Verona, Verona to Venice Mestre August 17. Both journeys were purchased in one ticket.
Trenitalia informed me that due to infrastructure upgrade, the train from Verona will leave early, which only give me 7 min to transfer instead of the original 22 min. The schedule in the website is now updated to reflect the new timetable.
I have an option to change the time, but it appears I will need to change both journeys, instead of just the Verona to Mestre portion.
I looked at the schedule, none of the option actually give enough time to transfer.

The email from Trenitalia also said if i cancel the trip i can request a refund at Trenitalia office.

I don't see option to cancel a ticket on the website. There is a refund option, but it only give me EUR 0.00 back.

I'm wondering if anyone has similar experience as mine and how did you handle the ticket change?

I should have purchased Bolzano to Verona and Verona to Mestre separately, that would have been easier to manage.

I guess my other option is just keep this tickets and if I can't make the transfer time, I'll just buy new tickets when I get to Verona. Regional train 2nd class does not sell out. Is this correct?

Thank you,

Posted by
2173 posts

Also check the revised schedule around the time of your train. The trains from Verona to Venice run fast train, regional train (sometimes 2), fast train again with several connections an hour. Even if you miss one train there is very probably another one in 6 or 20 minutes and the time difference between the fast and slow trains over that distance isn't very much.

I would encourage you to have the Trenitalia app anyway, but especially in this case. You can check to see what track your connecting train is on (or going to be on) as you come into Verona and see your next options if it doesn't work out. At the worst you may end up with ticket you don't use depending on what you purchased. But your schedule shouldn't be much affected and 10 or 20e against the cost of your vacation isn't that much.

As @Giangilberto said - Take a breath and double check the schedules. Verona is a relatively small and straightforward station and there are many options an hour headed to Mestre.

Good luck and have a great trip,
=Tod

Posted by
198 posts

Thank you Giangilberto and Hiredman,

This is very helpful.

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