Please sign in to post.

change of airport

My airline has changed the arriving airport for my flight from Rome to JFK from EWR. Also the plane will leave almost 3 hours late so arrival time is now 12:45am. I’ve searched online and can’t find anything relating to airport changes, also I called my travel insurance company and they can’t give me any guidance until I file a formal complaint which of course it’s too early to do now. In the airline’s email they said they would pay for PUBLIC transportation (sarcasm is mine) between the two airports.
Has this happened to anyone else, or can anybody give me any guidance on this topic? Thanks.

Posted by
5837 posts

Are you terminating in the NYC area or were you connection at JFK to another domestic location? If you are coninuing onward, see if the airline will give you a connection departing from Newark.

Posted by
7050 posts

Go online on your airline's website and find your next best alternative. Note all the pertinent info (flight numbers, connections, etc). Then call your airline and ask them to change your flight to your preferred alternative (at no additional cost). Say that their flight change is "major" in scope and that you are not satisfied with that change. It's as easy as that, and that's normal procedure when an airline makes a major change to your schedule. I've had to do this a number of times - it does require talking to at least one person on the phone, hopefully not more. You also have the option to cancel your ticket outright, but I would do it only do it if you have a Plan B that is more convenient for you and costs less.

Posted by
23419 posts

12.45 am is an odd time to arrive in the US on a transatlantic flight from Rome. At that time of morning there will be few if any connecting flights until closer to 5 or 6 am. Are you sure about your times?

Posted by
11350 posts

That arrival time is strange, Perhaps it’s 12:45pm? The airline owes you big time and they will have to comply. Your continuing flights should be changed to EWR or your flight to the NY area, changed to one that lands at JFK. These airports are not near each other.
I would consider a Carmel Limousine my public transportation option if you can’t adjust, cancel, or rebook flights without incurring any expense. Does this airline have domestic US flights or a partner airline which does?

Posted by
11350 posts

That arrival time is strange, Perhaps it’s 12:45pm? The airline owes you big time and they will have to comply. Your continuing flights should be changed to EWR or your flight to the NY area, changed to one that lands at JFK. These airports are not near each other.
I would consider a Carmel Limousine my public transportation option if you can’t adjust, cancel, or rebook flights without incurring any expense.
Does this airline offer domestic US flights or a partner airline which does?
There is always travel advocate Christopher Elliott who helps with travelers’ problems, [email protected]

Posted by
11294 posts

Please give more specifics, and we can be of more help.

Which airline is this that made the change?
Are you sure of the arrival time?
Were you ending your trip in New York or connecting to another destination?
If you were connecting, where to and on what airline?

EWR has lots of flights to lots of places, so you airline or one of its partners should be able to get you to your final destination, at their expense. For instance, if your original flight was Rome to JFK to St. Louis, you can go from Rome to EWR to St. Louis just as easily.

If you do have to take public transit between EWR and JFK, I can give you directions on how to do this with trains, involving minimal pain. In the middle of the day with New York area traffic, it's probably the fastest method. Or, as said above, you can book a car with Carmel (I just used them for the first time to get to the JFK from Manhattan, and they were great).

Posted by
11379 posts

Has this happened to anyone else, or can anybody give me any guidance on this topic?

Without some further details/specifics, the answer to your question more likely 'no'.

Others have provided some helpful generalizations, but if you want better answers, you need to provide some better info

Posted by
52 posts

Thank you for your help. Your replies have already calmed my anxiety.
Here are details: On March 19 I booked a flight on Norwegian Airlines, from EWR to FCO, returning on October 27 from Rome to EWR. I’ve booked a hotel room in Newark and had planned to fly the next afternoon on United from EWR to Santa Fe New Mexico through Denver.
The Norwegian flight and United flights were not booked at the same time.
The new Norwegian flight was supposed to land at EWR at 22:00 on October 27 but now arrives at JFK on October 28 at 00:45. So yes, the arrival time of 12:45 AM is correct. Strange, but correct.
After thinking this through it seems my best option is to cancel my flight from Newark to Santa Fe and get a flight from JFK into Santa Fe. I should also cancel my hotel room in Newark and re-book one around JFK airport. I am concerned that if I cancel my hotel room in Newark the arriving airport will be changed once again.
In my research last night I noticed that on its website Norwegian still shows this flight leaving FCO at 5:50pm, even though it notified me on October 2 that both departing (and arrival time) had changed by two hours!

Posted by
52 posts

Thanks to all of you who me good advice and wished me good luck. I’ll tell you the final outcome—I changed my hotel to one by JFK & my flight home from JFK to Santa Fe.
You sent me so many nice comments but the one that really made me smile was the advice to decide that Carmel would be my public transportation.
I also read this forum almost every day. I love it, I’ve learned a lot and I feel like I have some new travel buddies.
The thing that amazes me is that norwegian airlines still has a 5 o’clock departure time from FCO on its website. So anybody who books the flight now believes they’ll be landing about 10:00. In my book that’s deliberate misinformation.