I am trying to cancel a catacomb tour I booked with the tour company, The Roman Guy. The catacombs in Italy are closed, so I figured this would be easy to cancel. I have emailed them, texted them and left several voicemails over the past four days, but as of yet, have not received a response from them.
Their cancellation policy for this tour is that you get a full refund if you cancel at least 24 hours in advance. The tour is scheduled on March 13th so I'm well within that time frame. Their parent company is The Tour Guy and they seem to be a reputable organization. I know Italy's travel industry is going through what must be a devastating time, but this still surprises me. Has anyone ever had any difficulty canceling tours with this company?