Hoping someone might have some experience with this or maybe an Italian will better understand the translation/verbiage used in this example.
In Siena's Cathedral for those that are not aware they recently opened up a new option of a "gate of heaven"
Which appears to be a tour allowing you to see the inside of the cathedral, and seeing rooms not seen by the public previously, walking above the temple from the inside roof area above and also there is an outside area I believe for roof top views outside.
Unlike tickets to the rest of the complex this seems to be advance reservations required. Cost was quite reasonable adult tickets were 20 euro for this access plus the full complex access, which is normally 12 euro's without the gate of heaven included.
Online they don't book tickets for this but have an email address and a local tel#.
They were very responsive via email and confirmed by time and date for my ticket request.
Here is where the confusion comes in:
Body of the email reads:
your booking has been confirmed.
- IT'S DISPOSED THE PAYMENT WITH CASH OR CREDIT DIRECTLY AT THE TICKET OFFICE ON THE VISIT DAY (CASH DESK NR. 1);
- PLEASE DON'T CONSIDER THE PROVISIONS ON PRE-PAYMENT BY BANK TRANSFER.
Remember to get tickets to cash n. 1 ticket in the Piazza del Duomo.
We recommend to arrive at the ticket office, 15 minutes before the scheduled hour.
But there is a PDF attachment with bank wire instructions stating that tickets must be paid for in advance within 5 days for the reservations to be valid. Bank details for the bank transfer are included and there is an internal fee small surcharge.
The body of the email appears to be saying to disregard the bank transfer and pay at the ticket office instead when I get there?
Am I reading that incorrectly???
I didn't want to bother the ticket office email again with my question if I don't have to.
I assume I need to make the bank transfer but hoping someone else could share their opinion?