I have been to Burano three or four times and firstly, it's not a "ferry", it's a water bus. Secondly there is always room on the water bus or are you phobic of being near to people? I have been to Venice three times and planning my fourth and often the water buses are full but everybody gets on, are you worried about not getting on? If being to close to other humans is an issue for you< Venice is probably not a good choice for you lol. Personally, I love Burano, I love buying linen clothes there but I guess whether or not you go is very personal about what you like. It's a nice break from the crammed lanes of Venice proper and you will get photos with a very different "feel" to them then what you will take in Venice where it is impossible to take a bad shot. It's nice to dine in a place where you won't be so crammed in and it's nice to feel some grass under your feet. As someone else mentioned, you can walk over a foot bridge to Mazzorbo and the waterbus line 12 (also the Night bus) stops there on it is way to Burano otherwise line 9 and the night bus go to Burano skipping Mazzorbo but the footbridge to Mazzorbo is only a dozen metres away from the Burano waterbus stop. I haven't been to Mazzorbo yet, but I will on my next trip, it seems like it will give more of a rural vibe with vineyards and farms and will give yet another sort of feel and I think will be a palate cleanser of sorts from the crowds and concrete of Venice
Why was your first trip a "washout"??