We booked four tickets to the Accademia in Florence through b tickets as recommended in Rick Steves Florence and Tuscany. The return Email said we would receive a "code of reservation" by another email. Nine days have passed without the promised email. All emails to these people have been returned as non-deliverable. I have emailed the Steves web site asking if they can help me. Any suggestions anyone?
Thanks,
Bob
Posted by
Spokane, WA
477 posts
Bob
This is from an update to the Florence Tuscany book.
Museum Reservations
Some readers have reported difficulty using Florence's official museum-reservation website, www.b-ticket.com/b-ticket/Uffizi, to book reservations for the Uffizi Gallery. Some readers report not receiving a confirmation number or not receiving the vouchers they've paid for. If you don't receive your voucher, report it to the email address given on the site (if it's working...).
A safer way to reserve Uffizi tickets is to book by phone (from the US, dial 011-39-055-294-883, or within Italy call 055-294-883; €4/ticket reservation fee; booking office open Mon–Fri 8:30–18:30, Sat 8:30–12:30, closed Sun). An English-speaking operator walks you through the process to receive an appointment and a six-digit confirmation number (you pay nothing upfront). Bring the confirmation number with you and pay cash at the museum.
Note that if you use the museum-reservation website, the site requires you to create a login before buying tickets. The sign-up steps include choosing your country of residence from a drop-down menu, which lists countries in Italian — Americans need to choose "Stati Uniti" (Italian for "United States"). If the ordering page switches to Italian, note that "Invio" means "Send" (and "Annulla Operazione" means "Cancel"). Note that the site doesn't allow you to book times before noon.
Hope this helps you.