B-Ticket Issue

I just ordered tickets for the Accademia and Uffizi galleries through b-ticket on March 15. It worked fine and I got a confirmation email immediately and then got another email with the reservation code a few days later. I did have to call my credit card company first to get the credit card to work and verify it wasn't a fraudulent charge. Hope this helps.

Hi David,

I, too, am having a problem with this site. I did receive an initial confirmation email with a reservation code. The confirmation advised that an additional email would be forthcoming, with a voucher that I would need to complete the reservation. Well, so far no voucher, even after contacting the site. You can do this by revisiting b-ticket and clicking on "help" on the bottom. You will automatically get someone's email address. Once you have a real person with a name, you might have more luck. I have been going back and forth, emailing, and still haven't received the voucher. He swears he's sent it. Good luck!

Hi David:

A follow-up to my previous post. I just checked my spam folder and the vouchers were there. Have you checked your spam? You might find the confirmation there.

Yes, I checked. Unfortunately, they are not there. I'll give a couple of more days and if I don't receive the vouchers then I'll have to dispute the charges with my credit card company.

Just used the site as well. Got an email in Italian riehgt away, put it into an online translator & said confirmation comes separately. Two days later it came in English with reservation number & note that paid.

This is what happened with my booking. I tried to book Accedemia and Uffizie together and the last page came in Italian. No icon on top to flip to English and I backed out. At that point I never entered my visa info. But then the site won't let me sign in again So, I had my daughter register on the site and book but last screen came in Italian again.We figured and entered the visa info and submit the request. It would not go any further and kept on sending us back to the shopping cart screen. It was very clear the transaction did not go through and no confirmation was sent. Then I thought may be we are making the mistake of booking two galleries at the same time. So I tried to sign in under my email this time and picked only one gallery. No problem, I went to the last screen same italian screen for visa info. Then further screen came which I could make out is saying it's booked (this screen never came when we were trying the two galleries under my daughter) I also received an email right away. The time I picked was 12:00 and it came in at 1:00. So, I was trying to resolve this issue and they sent me an email saying no problem they will change the time. The next email come your booking is now at @ 2:05. Go figure.To make things worse yesterday the charges appeared on my visa for the two galleries which we were trying to book under my daughter.No confimation was received for this one like I did for the single gallery. I called visa and asked to dispute it and made the mistake of sending email to b-ticket that they had charged me twice and I was disputing it. Now, after 6 days at 4:00 am my daugter received an email confirmation for the booking for the two galleries. I called visa they told me that the company was contacted yesterday since then they sneaked this email to make the charges ligit. This will make it hard to dispute.Today, I sent an email to the b-ticket and asked them if they will cancel the Accedemia booki

Today, I sent an email to the b-ticket and asked them if they will cancel the Accedemia booking which is done on wrong time then I will not dispute the other which is for both Accedemia and Uffizie. I was going to book Uffizie anyway but not on the internet. So now I have paid for Accedemia twice. All of a sudden now they stopped responding to my emails. Before I kept on getting responses next day with nothing resolved though. What a nightmare. So if anyone have any knowledge or contact information to resolve this issue.Since the booking is attached to my name It will be hard to resell it on my own. But it sucks if after taking all the precautions I still have to pay twice. Unfortunatley there is no phone number to call them there is only fax number. Please help

Did you get the problem resolved. I purchased tickets to Uffizi ten days ago, but have not recieved a confirmation number.