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Awkward Question and one more...

Hi there! Two main Questions

QUESTION A: My husband and I are planning our second trip to Italy to celebrate our 40th anniversary and my 60th B-day. We plan to try to visit northern Italy this time (Possibly fly into Geneva first for a 2-3 day stay in Switzerland and then go to Cinque Terre, Venice, and then Tuscan area for 4-5 nights...14 nights total not counting travel days). We will be going in mid-September 2017.

A close family member recently traveled to Italy (Nov. 2016) and said that some areas that they visited were affected greatly by the refugee situation (Lake Como area to name one). Based on our proposed itinerary does anyone see this as being something we should be concerned about?

QUESTION B: I am sort of computer savy but not extremely so. Our itinerary calls for an open-jaw ticket, train transportation from point A to B each time we switch destinations, plus lodging at each stop. Should I try to attempt booking all this on my own as many seem to do? Or would you recommend a travel agent?

If a travel agent is recommended (as my husband is leaning toward) is it possible to use one online instead of face-to-face? Our options are limited here where we live and I would like to get a source that specializes in they type of trip we are interested in.

Thanks so much for your help.

Posted by
20259 posts

Question A: No, nothing to be concerned about.
Question B: I you want to pay somebody to do what you can easily do your self, and that makes you feel good, go ahead. But I doubt many travel agents have a clue about booking European train travel, so they are likely to just get you overpriced Eurail Passes (nice commission to the travel agent) and be done with it.

Posted by
9423 posts

I agree with Sam re: travel agents. Something to consider... Rick Steves has travel consultants that you can speak to over the phone who will help you as much as you need, for a fee.

Posted by
487 posts

I agree that travel agents are not needed and it is easy to book everything yourself. To further clarify, I think the Rick Steves consultants will give you advice but don't actually book anything for you.

The Man in Seat 61 website is great for information on train travel. In Italy for the fast train routes if you book ahead you will get a cheaper but non-refundable fare for a date/time specific journey. On other regional trains it is the same low price no matter when you book. Those tickets can be bought right before you get on the train (they don't sell out) but must be validated. It is easy to use Booking.com or hotel websites to reserve hotel rooms.

http://seat61.com/Italy.htm

Posted by
437 posts

Since you have sufficient computer skills to create an account and post a question, you can book this yourself. A few websites, including this one, provide how-to skills and with online booking you can get trains and hotels as well as learn about your destinations.

If you have excess money and limited time then a competent travel agent would be a good choice.

These websites are useful:

  • seat61.com
  • tripadvisor.com
  • booking.com
  • rome2rio.com
  • maps.google.com
  • skyscanner.com
  • kayak.com

And Rick Steve's books, especially Europe Through the Back Door, and the tips and search on this site. One point of confusion caused by RS - I am not sure why, but he refers to "multi-city" airfare as "open jaw" which is not used on any flight search engine.

Enjoy the planning and the trip!

Posted by
11367 posts

The refugee situation near Lake Como is concentrated in the actual town of Como, as far as I know. Stay in Varenna, which is scenic and convenient.

Posted by
1166 posts

You CAN do it !

Create a calendar, marking ideas of what you want to do or see each day. This will help you decide how many days to allot to each location/town. With dates, you can begin the search for train times and hotels/b&b's.

As you have a question regarding a hotel search, for example, bring several ideas back to this forum to discuss. Or, a specific question after you have looked for train reservations. The travelers here delight in giving opinions and clarifying confusing aspects of do it yourself travel !

Posted by
2123 posts

Question 1: We were in Rome, Florence, Sienna and the Tuscan countryside in December 2015. I don't recall even seeing refugees. Things might have changed since then, though. I wouldn't be overly concerned about it.

Posted by
824 posts

If you can navigate this web site, I doubt you will have much trouble booking your own travel arrangements. I would become familiar with only mapping tools such as Google or Bing maps. Both tools will not only allow you to search for hotels, restaurants, museums, etc. but they'll also provide directions including public transportation options.

Some things to remember:

September is on the downhill side of the peak travel season. Still a lot of tourists but things are loosening up quite a bit. Trains only need to be pre-booked if you want to get the cheapest fares but if convenience and flexibility are more important, I would just wait until you arrive to purchase them. And, if you are traveling in areas where the high-speed trains don't go (Cinque Terre), there really isn't any reason to pre-purchase (if that option is even available).

I would pass on the Geneva leg if only to maximize your time in Italy. You can easily fly into Venice and out Florence (or Pisa or Rome). You can use Venice as a jumping-off point for other local cities (Padua, Vicenza, Verona - all on the main train line) and/or take an escorted day trip into the Dolomites.

Florence is a really good central location for exploring Tuscany but Lucca is much more quaint and less overrun by tourists. There are also many (many!) escorted day trips into the Tuscan countryside from Florence or you can take the train/bus to several hill towns in the area.

If you have your heart set on the Cinque Terre, you might consider a flight into Milan, Turin, or even Genoa.

If you are entertaining the thought of driving in Italy, be sure to get an International Driver's Permit from your local AAA office before leaving. It's mandatory and many car rental agencies won't even rent to you without you showing it to them. Being stopped by the police without it in your possession is a hefty fine...

Ensure you know the PINs assigned to all your credit cards. If you intend to purchase train/bus tickets at kiosks, you'll need a Chip & Signature or Chip & PIN credit card (non-chipped debit cards will not work). These machines REQUIRE the PIN or the sale fails. If you haven't received a PIN from the issuing bank, contact them at least 6 weeks before traveling.

If your card becomes compromised while traveling, you can call the issuer to have the lock temporarily lifted in order to pay for hotels, cars. etc.). It's a royal pain but it can get you out of a jam. (Gee, do you suppose it's happened to me?) I would also make sure you have enough funds to cover almost any expense in a checking account accessible via a debit card. I always take a spare linked to a back-up account as well...

Also, NEVER - EVER log into a financial account via public WIFI. This goes for ANY WIFI abroad. If you feel you will need to log into bank portals over WIFI, get a private VPN service BEFORE you leave. I use one that costs $40 a year and covers up to five devices under one subscription. (Google VPNs and read up on them. They're pretty easy to understand but the short story is that they encrypt your communications so people can't see what you are doing.)

I would also consider getting a pay-as-you-go SIM card for you smart phone upon arrival in Italy. It will make things so much easier and pleasant.

Posted by
5697 posts

For ease of use, I love booking.com -- and I book hotels with free cancellation in case I find a place I like better or something else changes. Instant confirmation.
I book trains on the train site, where I can tweak the best combination of times, length of connection, price.
Last time I used a travel agent was in 2009 for an organized solar-eclipse trip to China. Don't think most travel agents have experience with little hotels in small European towns, regional trains, or anything else that doesn't pay a big commission. If I could find a "competent" travel agent I might use one, but with the backing of people on this board you can be just as competent and build a trip personalised to your preferences.
(However, I will admit that halfway through booking a 1-2 month trip I have been known to say "never again!" -- until the next time.)

Posted by
451 posts

I agree with the others. You can do it! Go for it! You have plenty of time to plan a wonderful trip. If you have questions feel free and post more questions. One other big tip, the first floor is our second floor! Most places don't have elevators, so if that is a concern, make sure the place has one.

Posted by
34 posts

You can definitely book it yourself. If you want suggestions or help, this travel forum is a great source of info.

Once you've got a route decided, go city by city and find hotels/B&Bs to stay in. Break it into smaller chunks so it's easier to manage.

If you'll be taking the slower regionale trains you can book those once you're in Italy. If you'll be taking the fast trains, they are better to book ahead of time. The later it gets, the more expensive fast train tickets get.

I'm in Italy now and I would say the refugee situation in Italy probably won't affect you as a tourist.

There's no way of knowing who's a refugee without asking, but we did see a lot of touts around the port area in Genoa, outside Milano Centrale train station and around Milan's Sforza Castle. They were mostly just selling tat (charging cables, selfie sticks, scarves, etc) and are easily avoided. The only encounter I had with anyone seeing tat was when a seller put a bracelet on my arm in Milan (see Rick's note about the friendship bracelet scam here). I brushed it off, kept on walking and that was the end of that.

We spent one month in Genoa, about a week in Milan and we're coming up on a month in Turin and we haven't had any problems. Outside of big cities, you probably won't notice anything and even in big cities, it will likely just be in one area, probably around train stations. We also hiked in Cinque Terre at the end of November and definitely didn't see anyone who we would assume was a refugee.

You will see people begging for money or food on the streets and people leaving notes on trains asking for money, but that's been the case for years and isn't unique to this refugee crisis.

Posted by
30 posts

This is all so helpful! Thanks to each of you that has responded so far. We are still working on setting our itinerary but it looks like I may go ahead and try to do it myself. Keep the good suggestions coming!

Posted by
34 posts

Another perspective on the refugee situation - just because refugees (or presumed refugees) are around doesn't make the area unsafe. They're just trying to better their life and while some may be desperate, they're generally not going to be anything to worry about, especially as a tourist. They're trying to earn some money (possibly illegally) and don't mean any harm to you. You might see or hear of pick pockets, but that's not a problem that's unique to refugees.

Have a great trip and have fun planning!

Posted by
1710 posts

You won't see many people who are refugees, and those you do see can be a help as they often speak decent or excellent English. Last year if it weren't for a couple of street vendors of African origin, I'd still be trying to figure out a high tech parking meter in Pisa or looking for the one open space in a giant Lucca parking lot. Near Florence, I had a long conversation with a refugee vendor / beggar in the Ikea parking lot. This poor man had been brought to Italy as a teen because of his soccer abilities. When he didn't prove good enough he was literally abandoned in Sicily without any funds. Sure, some of the vendors can be annoyingly persistent, but so are some of my relatives.

Posted by
30 posts

That's why I labeled this an awkward question...I don't want to sound like I am a mean old snob or anything. My brother-in-law reported some pretty unpleasant stuff in the Como area (folks camped out and defecating out in the streets in some of the areas they went). I just wondered if there were certain areas that the problem might have a negative effect on our ability to see and do the things we came to see and do. I am used to being aware of aggressive vendors and pick-pockets (which are two very different things, and as you said, both were present long before the refugee situation occurred.)

Posted by
15863 posts

Sure, some of the vendors can be annoyingly persistent, but so are
some of my relatives.

LOL, Mike!