I had no trouble using my Airalo eSIM in Greece, but once I arrived in Italy, it no longer can activate cellular data. Anybody else have this problem and have the solution? I have tried everything that the Airalo bot has suggested. I’m on an iPhone 11.
Posted by
Lynnwood, Washington
9639 posts
You have probably already tried this, but just in case……
Turn phone completely off and turn it on again.
Posted by
Belgium
84 posts
No idea what the Airalo bot gave you as instructions.
What I know is that the iPhone 11 doesn’t support two esims turned on at the same time. And When you have the multi-country European eSIMs you have to switch phone off/on when crossing a border to have it reset itself for the new country.
- Restart Your iPhone: Turn your iPhone completely off and then back on. This simple step can often resolve connection issues by refreshing your phone's connection to networks.
- Toggle Airplane Mode: Turn Airplane Mode on for about 30 seconds, and then turn it off. This forces your device to disconnect from and reconnect to cellular networks.
- Select the Correct eSIM for Data: Go to Settings > Cellular. Tap on your eSIM profile. Make sure the option to Turn on this line is toggled on. Ensure that the Airalo eSIM is selected as the primary line for Cellular Data.
Network Settings & Roaming
Enable Data Roaming: In your Cellular settings, make sure Data Roaming is enabled for your Airalo eSIM.