We tried to purchase tickets for Galleria dell' Accademia by phone. When I talked to operator she offered a time and day, which I accepted, then she gave me a confirmation number and then she said "goodbye" and disconnected. The operator did not take any credit card information. Does anyone know if this is standard practice? I'm at a loss, do we just show up at ticket window and wait in line? Any advice would be much appreciated.
Posted by
Minnesota 🎒
16687 posts
Christine, what you did was simply book a reserved entry time for the museum. This is what Rick says about actually collecting and paying for the tickets:
https://www.ricksteves.com/watch-read-listen/read/articles/making-museum-reservations-in-florence
"By Phone
From a US phone, dial 011-39-055-294-883, or from an Italian phone call 055-294-883 (€4/ticket reservation fee; booking office open Mon–Fri 8:30–18:30, Sat 8:30–12:30, closed Sun). When you get through, an English-speaking operator walks you through the process — a few minutes later you say grazie, having secured an entry time and a confirmation number. You'll present your confirmation number at the museum and pay for your ticket. You pay only for the tickets you pick up (e.g., if you reserved two tickets but only use one, you'll pay for just one ticket)."
Yes, you'll present the confirmation # at the ticket office.