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Accademia and Uffizi Voucher Missing

Hi Everyone,
I'm hoping someone has experienced this before and can advise...I ordered tickets to the Accademia and Uffizi galleries on the B-ticket website linked on Rick's Florence page. I received a confirmation email from the site that transaction approved but I have not received the voucher email for the ticket exchange!

Has anyone experienced this before? It's been three hours already. I thought it was an automatic process?! Does the ticket send the next day maybe?

I might not have access to a printer after today, would they accept if I pull it up on my phone?

Thanks.

Posted by
16894 posts

It's been a day now since your post, and a work day. Did any additional info arrive?

Posted by
2 posts

Update to my topic: I had emailed the contact email listed on their website and received a reply the next day. Tickets received!