We were very unhappy with our experience at the Hotel Sonya and we do not recommend it. One reason we chose it was the “elevator” since my husband has a bad back. We were dismayed to find 6 steps up to the hotel. Upon our arrival, we climbed those and were told our room was not there but a long block away at another hotel. Down the steps, off to the Hotel Opera where there were more steps and a smelly reception area.
Our room was ok but dark because the metal slats would not open so no view. Breakfast was pleasant with good coffee.
The worst part about the whole thing was the RESERVATION SCAM. They said we had booked 2 rooms and they charged us for 2 rooms. We never intended to have 2 rooms. It was non negotiable because they had my credit card. We asked to speak to a manager/supervisor since we knew the young clerk had no authority but no one was ever available to speak to us. We were told they would not be able to rent the room but they were so full we didn’t even get a room in the hotel we reserved with.
The same scam happened to our friends in Bruges last month. Two couples were charged for 2 rooms instead of 2 nights as requested. It happened to us on the last night of a wonderful 2 week vacation. We are trying to let it go.