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British Airline - & a general new web site for flight info

I just found a new site while trying to search for info on our business class seats on our flight from Houston to Dublin via a plane change in Heathrow. We fly this weekend. The site is by Trip Advisor

https://www.seatguru.com/airlines/British_Airways/British_Airways_Boeing_777_300.php
I used it for our BA flight but it can be used for other airlines. I also signed up for their mailing list. People give lots of info about seats.

They have continued to be a very frustrating airline to book a trip with. They are almost impossible to reach by internet or phone to then PAY for seats above the business class tickets. (see my previous post)

Posted by
16276 posts

SeatGuru is useful for the comments on various seats but it is not always correct. And you cannot reserve your seats there.

I saw your previous post regarding your frustration with BA seating policies, but still do not understand what problem you are having. If you are going to pay to select your seats ahead of time, you just go into Manage My Booking on the website and do it. You can only do this after the flight has been ticketed, which may not be right away if you book over the phone. But if you book online, you can do it right away. I just did that yesterday, reserving two Business Class seats with our miles and then paying to select the exact seats we want, on the upper deck of a 747.

If no seats are indicated on the seating chart as available to reserve, then it is likely some of the most desireable seats are being held back for high-status Executive Club members, and the others have already been taken. I noticed this yesterday when I went to choose our upper deck seats. Although it was the first day (and hour) the flight was available to book (this will be next May), only about half the seats on the upper deck were open to me, as we are lowly Blue members. However, the exact seats we like were available, and I booked them. Now there are even fewer left for non-status fliers.

Calling BA can be a pain, as the wait times can be long. But once you get through, they should be helpful (although at certain times the Customer Service line is a call center in India and they may not be able to help you).

FWIW, we like Row 11, aisle and window seats, on the BA 777 in Business Class. But we like the 747 planes more, and are glad to see them return to Seattle service.

Posted by
1437 posts

Seatguru has been around for several years. I use it every time I select a seat.

Posted by
6788 posts

Well, perhaps new to you, but not really "new"...seatguru.com has been around for at least 10-15 years, probably longer. It's quite well known.

It's a good starting point but be aware that there are inaccuracies, so take the info with a grain of salt. That said, it's always worth finding out real details about the seats you're about to book a flight (and woe to thee who doesn't...).

Posted by
11294 posts

Also remember, even if Seat Guru is completely accurate about the plane your airline is supposed to fly on a particular flight, there can be an equipment change on the actual flight day.

Posted by
996 posts

I don't use Seat Guru very often, but I only learned about it a year or so ago. There are lots of travel sites out there!

And I share your frustration with paying for seats on BA. For me, selecting my seat is one of those things I enjoy doing when I book my flight with Delta or AA. Having to pay extra to select the seat at the time of booking just feels wrong to me, but apparently that is how their system works if you wish to select a seat early.

Posted by
16 posts

Thank you all for responding. This is a general reply to all.

We used BA for our flight because to get a direct flight from Houston to the UK/Ireland severely limited our choice of airlines.

The way they do the seats is quite obnoxious 1) can't book a seat when you get the ticket then 2) charge hundreds to get the seats!!!

But like Rick says, we keep on traveling!

This forum is so great. I have learned so much from all of you travelers.
Thank you