We rented from Blue Car Rental and will not do business with them again.
We reserved our car two months in advance and when we arrived for pick up we were given an “upgrade”. The car was bigger (not a plus for us), older, dented and scratched (5 dents plus numerous scratches were noted on paperwork), had 75K miles on it, and there was a storage box on the roof (a negative in Iceland’s fierce winds and low ceiling in-town parking garages). It was also a diesel, with slow pick up and eco unfriendly fuel (in eco-focused Iceland?) The desk clerk challenged us when we asked for a car that was closer to what we’d booked and told us this car was all she had. Her attitude was confrontational.
We took the car – it’s a long walk to Reykjavik - but were not happy about the situation. Driving from the airport we realized that the fuel tank was 1/8 full, not the 100% listed on the contract. It appeared that the car had not been cleaned because the steering wheel was sticky and there were food wrappers in the back seat. Half way to Reykjavik an alert light came on indicating tire pressure issues.
By now, the airport rental office had closed. We emailed the company’s customer service and attached photos of the dash. Our plans to launch early the following day were delayed until we heard back from the company. They instructed us to 1) go to a gas station and see them about the tire pressure, and to 2) fill up the gas and the company would note this.
Really? Should we also clean the car and remove the roof box?
We called the company, requested another car and were able to pick up one at the downtown Reykjavik office, avoiding further contact with the adversarial airport team. The folks at the in-town office were pleasant and helpful.
Our lesson? Head back to Enterprise where they treat their customers with respect and deliver clean, fully fueled, road-ready rental cars.
We will avoid Blue Car Rental for all future trips.