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Ryan Air help needed

My travel agent purchased 2 tickets for me to travel from Athens to santorini. One is a round trip, the other the trip there. The plan is to use the return segment of the roundtrip ticket and the single ticket going there. Somebody told me they will cancel my return if I do not get on the original leg. I can't reach Ryan air. Does anyone know how to? Apparently they are a budget airline w no help desk. Suggestions?

Posted by
2474 posts

I am very confused. If you have purchased a round-trip ticket between Athens and Santorini, why have you then purchased an additional one way ticket from Athens to Santorini? I am also confused as Ryanair generally sells individual flights, not round-trips. More information is needed in order to help here.

Posted by
16883 posts

If you are planning to throw away one leg of a roundtrip ticket, it should always be the second leg that you don't use. Usually, travel agents and budget airlines like Ryan Air don't work together, but if the travel agent booked it, get her involved again. Ryan Air's booking management and customer information options are mostly online: http://www.ryanair.com/us/questions/contacting-customer-service/.

It also may be that Ryan Air doesn't sell true roundtrip tickets that are tied together. Try reading the terms and conditions on the tickets themselves.

Posted by
9 posts

Unfortunately, the travel agent booked by on the wrong flight to santorini and Ryan air would not reimburse so I had to buy another ticket through aegean. I'm flying aegean to santorini and plan on using the return leg from ryan air.

Posted by
6871 posts

Why are you paying for a travel agent and not having them do all the legwork for you (i.e. fix the problem)? Shouldn't he/she be able to answer your question since he/she is supposedly an "expert" in navigating travel and airline rules? Make her/him earn his keep (and book your own flights next time, it's easy, no agent required).

Posted by
2474 posts

You need to look closely at your Ryanair booking. If this is a true round-trip then what you wish to do cannot be done, you are a no-show for your Ryanair flight to Santorini and they WILL cancel the return flight. If you were booked two one-way tickets from Ryanair, then that is different as these flights are not connected. Your first clue as to what is going on will be whether from Ryanair you have one or two Passenger control codes. If you have two, then these are two separate flights, separately ticketed. And if so, it will not matter whether you toss that first one.

But more importantly - you say your travel agent did not purchase what you requested. Do you have an actual paper/e-mail trail of this? If so, then you need to cancel payment with your travel agent, who made the payment for you. If you can't establish where this got messed up in the translation, then you likely can't do anything. I would bet if you can establish that your TA messed up and you can get your payment refunded by your credit card company that your TA will indeed be able to then get refunded by Ryanair.

Posted by
27722 posts

This is wacky.

If your travel agent bought the wrong tickets then it is not your fault but theirs. Why should you be paying for their screwup? Let them fight it out and if they can't get Ryan Air to refund (unlikely) then they get to buy you the right tickets out of their pocket, not yours.

If they don't know what they are doing they should shut up shop.

Posted by
31471 posts

I can't recall ever hearing of such a messed up arrangement. For future reference, the main mistake that stands out in this situation is that you used a travel agent to make your budget flight booking, rather than doing it yourself. In doing so, you gave away control to someone who apparently doesn't know what they're doing. You would have received better advice by coming to this Forum before booking your flights. The other issue is that the T.A. booked on RyanAir, which is an airline that many try to avoid.

As you're not using the first leg of your RyanAir flight, it's likely they will cancel the entire ticket, which will leave you no flight back from Santorini (if I'm reading the details correctly). My suggestion - bin all the RyanAir flights and chalk it up to a lesson learned. It could be next to impossible to get a refund from RyanAir. Buy a return ticket on Aegean or one of the other budgets. Aegean is a class act, and I'm sure you'll enjoy the flight with them infinitely more than with RyanAir.

I may have missed it, but when is this trip taking place?

Posted by
21 posts

Kimlenta - if you do not show up for your outward flight, your return flight will automatically cancel. This is true for almost all airlines.

If you intend to still use the return of the roundtrip, you need to contact Ryan Air ASAP!!!

Posted by
9 posts

just wanted to update everyone in case they run into a similar issue. first of all, ryan air DOES sell round trip tickets (contrary to one responder) and they have a NO cancel policy so even though we did not use our first leg out to santorini because our timing/plans changed, we had NO problem using the return portion. They also have a no refund policy so even though they could not modify our original ticket to meet our new plans, they could not refund us nor did we expect them too. So many responders gave us grey hairs and so much stress for no reason. Ryan Air was a sincere pleasure to travel with and we finaly figured out their online chat system was the best way to go for answers. they even forwarded their response to my email so i could present to the gate agent in case i had any problems.