All, posting here b/c it relates to just the FRA/ATH and ATH/FRA legs of our trip. I am frustrated to tears at this point and cannot get help from Lufthansa. We leave in a few days and I thought I would post a Hail Mary question here since there are a lot of seasoned travelers in this group...
Booked a ticket through UAL for our trip to Athens from Chicago. Lufthansa is a Star Alliance Partner, so they operate two legs of our trip under their flight. numbers.
There are six legs: ORD-FRA, FRA-ATH, ATH-JTR, JTR-ATH, ATH-FRA and then FRA-ORD. The FRA-ATH and ATH-FRA are LH flights.
Paid for seats on Lufthansa. All set, right? NO, the seats on the FRA-ATH and ATH-FRA legs keep disappearing.
Eight calls to Lufthansa! On hold for 3- to 70 (!) minutes each time! And actually, on hold with them as I write this.
Each time LH reports, no worries, it is "fixed," but then day or two later, the seats are gone. I have called UAL three times, all three times they say we are booked, confirmed, nothing looks off on their end. My United and LH apps both show the flights are confirmed, we have seats on four legs that have stayed in place.
In short, Lufthansa says everything is fine, all set, end the call, then poof, seats are gone! This is not an equipment change, BTW.
Help? Anyone encounter this before? Short of driving out to OHare and talking to a Lufthansa ticket counter at the airport, I am not sure what to do. Thank you!