Looking for help. I booked 2 ferry tickets on Seajets website and then realized I made an error. Wrong day! I tried calling their number at about 8:30 local time (10:30 pm here), but no answer after being on hold for 5 minutes. Should I wait a couple of days for the booking to fully process and then I can cancel online? Their website says the booking can be cancelled up to 14 days in advance with full refund. Sorry to post such a mundane question. Any advice would be appreciated.
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Cancellation process is explained in the FAQ
https://www.seajets.com/stay-informed/faq
How can I cancel my reservation
- Tickets can only be cancelled through the issuing agencies.
- Tickets cannot be cancelled by telephone, fax or email. Interested parties must hand in the tickets to the issuing agency.
- Tickets issued by the company's online booking system and which have not been printed can be cancelled even via e-mail at [email protected], as long as the e-mail is sent by the e-mail address indicated in the booking form.
- Cancelled tickets are refunded by the issuing agency, up to 1 year from the date of cancellation of the tickets, and by the locally cooperating central agencies in exceptional cases.