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Acropolis tickets

Help everyone! I bought times entry tickets on govt site to the Acropolis on May 8 and never received a PDF or QR code email with the tickets. I only received a confirmation email saying my payment was received. I checked my spam, nothing there. I emailed [email protected] ( suggested on a thread on TripAdvisor), but have yet to hear anything. Had this happened to anyone? Any advice? We are leaving for this trip May 21, so I'm getting nervous. Should I cancel work my credit card and try again??!!

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