Read in one of your forums to ensure we used Hellenic Etickets for our purchase to visit the Acropolis. Here's our review
Beware! Disappointing Experience with Hellenic Heritage E-Tickets (hhticket.gr)
We chose to purchase our Acropolis tickets in advance through Hellenic Heritage E-Tickets (hhticket.gr), as recommended by several online forums. The purchase process was straightforward, and we received an email receipt with an order number—but no actual e-tickets ever arrived.
When we visited the main ticket gate the day before our scheduled visit, staff assured us that our order confirmation would suffice for entry. However, when we returned the next morning for our 8:00 AM time slot, we were denied entry and directed to call a number posted at the ticket window.
To our surprise, we were not alone—several other couples encountered the same issue. Given that the ticket booth displayed contact information specifically for Hellenic Heritage E-Tickets, it seems this problem is not uncommon.
Faced with no other option, we purchased new tickets on the spot. Fortunately, the lines were manageable in late April. We then contacted the company seeking a refund for the original, unused tickets. Disappointingly, customer service refused, stating that we should have contacted them in advance if we hadn't received the e-tickets—despite acknowledging that this issue "happens all the time."
In hindsight, we would have been better off buying tickets directly at the gate. We strongly advise others to consider this option unless Hellenic Heritage improves their ticket delivery and support processes.