Was involved in a rail strike on mar 12 which
affected my trains
I see i am entitled to refund and "expenses"
from DB Bahn
Anyone applied and got satisfactory refunds to
include hotel stay and having to
purchase tickets on another routing since our plans
changed due to canceled trains?
Any experiences how DBahn handles
Positive or negative
Official DB website on rail passenger rights and passenger rights claim form.
Main issue: staff strikes are legally not classified as caused by Deutsche Bahn. So I would not be optimistic to receive compensations beyond DB tickets.
My complaints to DB were not strike related, just regular delays. They were handled professionally as expected.
Due to a lot of strikes in the last weeks expect some waiting time for processing your request.
Before the strike, DB had announced on its website that, depending on the traveler's choice, (a) the train commitment for a saver fare ticket was lifted and, if possible, you could travel via another route, (b) any ticket could be canceled and refunded, (c) any ticket could be used at another day with a free choice of train. If you have nevertheless bought a new ticket unnecessarily, you are not entitled to a refund of it. However, you can still claim a refund for your unused ticket, the easiest way to do this is via the Passenger Rights mentioned in the previous posting. I would have no illusions about any further claims.
But it can't hurt to write to DB (with a copy of the old and the new ticket) and describe the case. Perhaps they will refund the additional ticket cost as a gesture of goodwill.
Thanks for advice
we were to go from A to B then 2 days then seperate DB tickets to C
So it became A to C but had to buy tickets on Swiss Rail
and a extra night hotel
Perhaps they will refund the additional ticket cost as a gesture of goodwill.
I guess the goodwill is gone since announcing a loss of 2.4 bn € in 2023 two days ago. That's 28 € per citizen.
we were to go from A to B then 2 days then seperate DB tickets to C
So it became A to C but had to buy tickets on Swiss Rail
DB will certainly not refund a ticket that you bought from SBB. However, they will refund the original, unused DB ticket from B to C.
As far as the reimbursement of the hotel accommodation is concerned, I'm afraid you've succumbed to a misunderstanding. Such a claim only arises if you have already started a journey (i.e. using your ticket) but were unable to reach your destination due to problems with the railway.
