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No response from Deutsche Bahn for Munich -> Milan train ticket purchase

I am trying to book train tickets for our family of 4 to travel from Munich to Milan via Verona Porta Nuova. The tickets were not available for direct purchase from the Deutsche Bahn website, I had to submit a request for pricing. I received the quotation promptly and was instructed to contact their 24-h service hotline to have the tickets issued.

I called on 2 consecutive days and was on hold for >20 min in total and never reached a person (while incurring international toll charges.) I sent an email and asked if I could purchase the tickets online, or if they could call me. I have not received a response.

Has anyone else had similar issues? I am also thinking of buying tickets for the Munich to Verona leg from the DB website and then booking the Verona to Milan leg separately if DB won't book the full trip. Any other suggestions?

Posted by
7731 posts

calling long distance when computers do the work in seconds at 24 7 this is unusual; what dates to echo Sam Green Bay

Posted by
19637 posts

Nothing wrong with booking separate tickets. You might even get a better price.

Posted by
19637 posts

I think you should go ahead and book separately. The late train, 13:34 departure, is available for on-line purchase. I am assuming 4 adults for 279.60 EUR. The 11:34 departure will be expensive, but the 7:34 and 9:34 departures have a good price. 156 EUR for the Munich-Verona portion and 59.60 EUR (SuperEconomy) for the Verona-Milan portion. The 7:34 will have a 1 hour change time in Verona and the 9:34 will have about 30 minutes.

Of course, if some of the group are children, 14 or under, the price will be less.

Posted by
112 posts

Sam's right on with this. The tickets need to be booked separately. We just completed buying tickets for exactly the same route. I sent you a private message on this.

Posted by
10 posts

Thank you everyone for the advice! We will go ahead and book directly. We do have 2 kids in our party under 14 so that should help with the fares as well. Hopefully I can figure this out via the booking sites.

I feel much better now. Thanks again! :)