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Help with DB change in itinerary between FRA & Hagen

Hi again everybody. I received an email from DB alerting me that DB changed my itinerary for September 19. I have some questions about this change DB made:

I had bought a 1st class ticket for the 11:57 ICE 928 that has me changing trains at Köln for ICE 610 to Hagen. I picked that itinerary because the first ICE travels on the western side of the Rhine which is a slower and more scenic.

The DB email says my new departure time is 12:42 & will be ICE 314 that will arrive earlier at Köln as I am assuming it will travel on the faster, eastern side of the Rhine. I do not even see ICE 314 on the DB app leaving at 12:42 PM on September 19. What makes the email more confusing is that toward the bottom of the email, DB then says it is “Our recommendation“ that I take the 12:42 PM ICE 314 train and crosses out the 11:57AM ICE 928 train.

  1. So is DB giving me a choice?

  2. How can DB assign me to a train that isn’t currently listed on the DB app for September 19? I wish I could share a screenshot to show you what I see.

  3. Because DB changed my itinerary, when I arrive at FRA’s long-distance rail station, can I go the ticket window and ask for a train ticket in 1st class on another train(s) to Hagen that day assuming availability at no extra cost? My idea is to select a train that goes on the western side of the Rhine. I was looking forward to that.

  4. If DB won’t allow me to select another train, what do I do about the “My Tickets” section of the app which is not showing the updated change DB made? It still has the 11:57 AM train that actually has not been canceled along with a small pop up window that says “ERROR Live information on available for this service.” What do I show the conductor assuming there really is an ICE 314 leaving at 12:42?

I take public transport all the time at home
and this one has me confused. Please help me understand. Thank you for your help.

Posted by
2333 posts

If your booked connection no longer exists, you are free to choose any other without changing your ticket. Just look for one with a stop in Mainz or Koblenz (of duration 00:00) and take the one that suits you. the conductor knows (or can check) that your booked connection no longer exists.

Re 1): They are currently switching to a brand new version of the app and are therefore a bit slow (after all, they are a sister company of the Post;)).

Posted by
6643 posts

The ICE 610 is on the schedule as a direct train ride between FRA airport and Hagen leaving at 13:07 (12:54 is the time at which someone would ARRIVE at FRA from Frankfurt proper on the ICE 1652.)

ICE 610 takes the high-speed route, which doesn't come close at all to the Rhine Gorge.

Your original ICE 928 train is still on the schedule, but with departure from FRA at 11:42. It still travels the Rhine route via Mainz and Koblenz and gets to Koeln Messe-Deutz at 14:08. There's a 14:25 RE train to Hagen (15:19) after that. You should be able to use this train sequence with your original ticket and without any fuss, I believe, if that is your wish. No reservations are possible on the RE train. Just board and ride.

There is a later ICE train at 16:24 from Koeln Messe-Deutz to Hagen, but that hardly seems worth the wait.

Posted by
6323 posts

Continental, not an answer to your question, but if you want to share a screenshot, just create it, then upload it to Google photos. You can then share a link to that individual photo here in your post. I've done it occasionally and it works very well.

Posted by
4000 posts

I have never used Google photos before and I’m trying to figure out how to do this. So far, I took three screenshots and added them to google photos. Now I’m trying to figure out how to create a link so I can share all three of them on this page. I am not technologically savvy!

In the meantime, please let me confirm my understanding of what I have read above. Even though my original ICE train number still exists and DB has recommended or assigned me on another ICE train, I want to confirm that I can take any DB train or trains I want in 1st class that day (assuming it’s offered or available ) to Hagen (including the connection) since DB changed my itinerary and notified me of this in an email. When I show the conductor the QR code for my itinerary, he
or she will understand my situation and go onto the next passenger. I won’t even need to go to a ticket agent at FRA? Is this correct? If so, this sounds very convenient! It almost sounds too good to be true. I may opt to do Russ’ suggestion as that works perfectly for what I want to do.

Posted by
2333 posts

Quoting the relevant DB website (translated from German; couldn't find a corresponding page in English):

"You have received a notification about your journey because your booked connection could no longer be found in the current timetable. [...] You now have the following options:

-- Search for an alternative in the travel information on the desired day. You will find the link directly in the notification e-mail. There, all details are already preset, so that you can easily get an overview of when and where your train leaves or what alternatives you have."

[...]
[assuming that you have booked a Saver fare ticket:]

" -- If your booked connection is no longer possible (train or stop failure), you may travel with another train."

I do this all time. But if it makes you feel better, get a confirmation from DB desk in Frankfurt. Then you can also request a new seat reservation right away.

The DB email says my new departure time is 12:42 & will be ICE 314

Please note that this is just a suggestion; you are not obliged to take that connection.

Posted by
4000 posts

Thank you for that translation. Those words were not in the email sent to me & the email DB sent was in English.

Ok…. So I can take any train I want to Hagen and all I have to do is show the QR code from the booking in My Tickets and the conductor on both trains, assuming I need to change trains, will accept it? If there is a long line at the ticket window and a train that is about to depart is goes on the western side of the Rhine, I would just as soon get on that train & skip the window. This is good news.

Thank you.

Posted by
2333 posts

A few remarks about your possible alternative connections via the left bank of the Rhine (you can look up them by requesting an intermediate stop in both Mainz and Koblenz):

(1) FRA dep. 11:57 ICE 928, Köln-Deutz dep. 14:35 RE 7, Hagen arr. 15:07
Local train from Köln, few 1th class seats, no seat reservation: you give away money

(2) FRA dep. 12:57 ICE 1652, Mainz dep. 13:20 IC 2045, Hagen arr. 16:00
Short transfer time in Mainz (5 min; but your could take an earlier S-Bahn FRA-Mainz), train from Mainz is an "IC 2", i.e. a sort of slightly brushed up local train, not comparable to the ICE you paid for.

(3) FRA dep. 13:57 ICE 228, Hagen arr. 17:07
Direct ICE, way more comfy than (1) and (2).
Personally, I would take this train and have a relaxing lunch in FRA beforehand.

Posted by
4000 posts

sla019, thank you! You bring up an option I had not thought of. I would like to see the Mainz cathedral. Could I do this with my current itinerary at no extra cost & go to the regional Bahnhof at the airport? I would just stick my luggage in a locker at the Mainz HBF.

Posted by
2333 posts

Yes, since the train binding for your ticket is removed, you can tailor a connection to your taste and thus also include a layover in Mainz.

(Apologies for the late reply - I've been getting messages all day from the RS web site that my connection needs to be checked, and then the screen freezes).